It is fair to say that Brexit and COVID-19 have bashed small businesses over the past 18 months. But for many, the experience has made them more resilient and fit for the future. When the first lockdown was mandated in the UK, I read of people on furlough who took time to learn new languages and pursue long-forgotten skills. Not so for millions of business owners who were thrown into turmoil, first wondering how they and their teams would financially survive and then, having made it through the first tense months, figuring out how to stay connected to customers. It’s a remarkable fact that the UK witnessed a start-up boom during this time. Companies House recorded the highest number of new company formations in June 2020. This was, in part, necessity entrepreneurship as those who could not find work were forced to create their own employment. But mostly, it was opportunity entrepreneurship where people with time on their hands spotted gaps in the market or took a side-hustle (a business run alongside the day-job) and turned it into a full-time venture. The task now is to ensure that these lockdown start-ups get access to the right support and have every opportunity to keep trading. For existing businesses navigating massive change, the ones that have survived reacted fast and pivoted to serve the changing needs of customers – which mainly required going online. At Enterprise Nation, we saw high demand from small businesses for education and training on how to build websites, master social media, accept online payments, onboard to delivery apps and marketplaces, and achieve all this while being cyber-secure. When the economy and High Streets re-opened, demands changed again to where online sellers wanted to test physical retail and meet customers in person. When buffeted, founders showed strength by simply figuring out how to trade through. Challenges remain in the logistics of getting products into and out of the UK – and the cost of doing so. Added to this are rising energy and supply chain costs, while a changing landscape of health and safety restrictions causes confusion. Yet, businesses are in the position of having faced this before. As we start the New Year, small business owners feel more in control of their finances (as they had to take a closer look at the books when there was the risk of no funds coming in). They are digitally more capable of responding to shocks as work has been done to polish websites and plugin e-commerce capability. And possibly most significant of all, resilience levels are at an all-time high. Founders feel that if they can navigate lockdowns and Brexit, they can take on anything. This bodes well for the year ahead. Emma Jones is the Founder of Enterprise Nation, a business support platform and provider that operates in the UK and Ireland.

Richard Howard and Ryan Mathers share their insights on the cloudy topic of accounting for software-as-a-service costs. Accounting for software costs has traditionally lagged behind technological developments, so it is little wonder that there is some uncertainty around accounting for cloud computing costs. A recent International Financial Reporting Standards Interpretations Committee (IFRIC) agenda decision on cloud computing costs, while employing a sound decision-making framework, gave an answer at odds with the perception of many financial statement preparers. Before IFRS, we had FRSs, and FRS 10 set out that software that made a computer productive was classed as a fixed asset. Software was viewed as an integral part of the hardware. This standard was introduced in 1997, when software was only beginning to become a differentiated product from the computer or server it sat on. Even at this early stage, accounting standards lagged what was happening in practice. We have recently seen the move to cloud computing and software-as-a-service (SaaS). To illustrate the importance of cloud-based expenditure to the global economy, a Gartner survey from October 2021 estimated global IT expenditure of $4.47 trillion. Hardware constituted 18% of this spend, with the remainder spent on software, communications and data centres. Most of that will be spent on implementation and ongoing services for cloud-based software, cloud-hosted data, infrastructure as a service, and platforms. We have seen two recent IFRIC decisions on the topic of SaaS. The first agenda decision, published in March 2019, concludes that SaaS arrangements are likely to be service arrangements rather than intangible or leased assets. This is because the customer typically only has a right to receive future access to the supplier’s software running on the supplier’s cloud infrastructure. Therefore, the supplier controls the intellectual property (IP) of the underlying software code. On its own, many would see this as a logical conclusion. The second agenda decision, published in April 2021, deals with specific circumstances concerning configuration and customisation costs incurred in implementing SaaS. In limited circumstances, certain configuration and customisation activities undertaken in implementing SaaS arrangements may give rise to a separate asset where the customer controls the IP of the underlying software code. For example, the development of bridging modules to existing on-premises systems or bespoke additional software capability. In all other instances, the IFRIC agenda decision is that configuration and customisation costs will be an operating expense. Accordingly, they are generally recognised in profit or loss as the customisation and configuration services are performed or, in certain circumstances, over the SaaS contract term when access to the cloud application software is provided. The March 2019 decision largely endorsed what was general practice. Companies were receiving a service over a period, and companies agreed with the substance of that. The April 2021 decision, however, has been heavily debated. In discussions with many preparers of financial statements, few have agreed with the decision. While CEOs are talking about their digital transformation, this IFRIC decision tells the CFO how to account for the up-front configuration and customisation of that digital transformation, which in most cases is to expense it as incurred. This is at odds with a simple view expressed by many that the benefit of these costs accrue over a period, so why would they not be capitalised? The April 2021 decision, however, is based on various principles that, in aggregate, gives a decision at odds with the view of many CFOs. To understand their decision, it is helpful to summarise the difference between on-premise software and software as a service (see Table 1). In March 2019, IFRIC observed that a right to receive future access to the supplier’s software running on the supplier’s cloud infrastructure does not, in itself, give the customer any decision-making rights about how and for what purpose the software is used. Nor does it, at the contract commencement date, give the customer power to obtain the future economic benefits from the software itself and restrict others’ access to those benefits. Consequently, IFRIC concluded that a contract that conveys to the customer only the right to receive access to the supplier’s application software in the future is neither a software lease nor an intangible software asset, but rather a service the customer receives over the contract term. Some scenarios were set out where the SaaS expenditure may meet the criteria for being an intangible asset, including where the customer is allowed to take ownership of the asset during the contract or where the customer is allowed to run the software on their own hardware (consistent with FRS 10 in 1997!) The April 2021 decision led on from this train of thought, which can be summarised as: “If you incur expenditure connecting your business to a cloud-based solution, you do not own that asset. As it is not your asset, you cannot capitalise costs you incurred in customising or configuring that software.” So, the question arises: are there any scenarios where an entity may capitalise configuration and customisation services? The simple answer is yes, and this occurs when the entity can control the software. For example, this may arise where the customer has the right to keep the software on-premise on their own servers or behind their own firewall. For on-premise software, the activities likely represent the transfer of an asset that the entity controls because it enhances, improves, or customises an existing on-premise software asset of the entity. While IFRIC only discussed configuration and customisation activities of implementing a SaaS arrangement, the full SaaS implementation includes various activities. Table 2 illustrates some examples (not all-inclusive) of typical costs incurred in SaaS arrangements and the likely accounting treatment of each. Practical implications Beyond complying with IFRIC’s meeting agenda decision, there are some considerations for the many companies who have undertaken, or are undertaking, SaaS implementation projects: IAS 8 requires an entity to retrospectively apply an accounting policy change as if the entity had always applied the new policy. Companies may need to determine if they have capitalised costs that IFRIC may suggest should not have been capitalised and if this impacts comparative periods. Budgetary decisions may have been made based on digital transformation projects being largely capital in nature. However, with such costs now being expenses, it may impact performance when reviewed against budget or external forecasts. Some banking covenants contain EBITA or capital expenditure requirements, so the impact on covenant compliance may need to be assessed. Conclusion Interestingly, while the IFRIC Committee agreed with the interpretation from April 2021, out of the 19 comment letters received, only five respondents agreed with the analysis and conclusion. This would suggest that many see an issue with practicality in the decision. Many companies we have spoken to point to the long-term benefit of such costs as the reason they view capitalisation as the appropriate route for configuring and customising software. Others have cited that it is an upgrade on the previously on-premise capitalised costs, hence appropriate to capitalise. As we continue to use assets such as SaaS or other cloud-based solutions, it will be interesting to see how GAAP develops to recognise that software and hardware are no longer interdependent. Other topics such as accounting for open-source software development, open network cooperation, and platform arrangements will be interesting when they become material in the business world. Richard Howard is a Partner in Deloitte’s Technology, Media and Telecommunications industry group. Ryan Mathers is a Manager in Deloitte’s Technology, Media and Telecommunications industry group.

Professor Anne Marie Ward and Professor Niamh Brennan, both Chartered Accountants, make the case for diversified accounting faculties with a healthy proportion of accounting academics who are professionally and doctoral qualified. The accounting profession comprises three pillars: research, policy, and practice. Rigorous research should inform policy, which leads to best practice. Accounting faculties in higher education institutions can foster links between the three pillars. They prepare students for entry to the accountancy profession; hence, they have the potential to influence future practice. They also undertake research that can inform policy, including regulation of the profession, standard-setting, accounting education, and ethical approaches. What is the problem? Some argue that accounting education is too focused on techniques, rules, processes, and procedures, with insufficient focus on the ethical implications of accounting and its role in the economy and society. Some also argue that accounting research is too academic, unrelated to accounting practice and hence has little impact on policy formulation. In academic circles, this is referred to as the ‘theory-practice gap’. We believe that having a healthy proportion of accounting academics with both a professional qualification and an academic qualification (i.e. PhD) within accounting faculties can help resolve these problems. As these individuals have experience in practice, they can better inform student learning. In addition, they are best placed to identify research areas that would benefit the profession. Unfortunately, however, the proportion of professionally trained and research-trained academics within accounting faculties across the globe is dwindling due to retirements and a dearth of accounting doctoral graduates. University ranking metrics have not helped. For example, recruitment policies in the UK since the 1980s have largely ignored the professional accountant pool due to pressures from higher-education performance metrics. Research scoring systems, such as the UK Research Excellence Framework, feed into university rankings and influence university funding. Consequently, university managers focus on recruiting individuals with PhDs who are more likely to achieve the research outputs required to enable the university to move up the rankings and optimise funding. Therefore, there has been a shift to recruiting PhD graduates from other disciplines, for example economics and engineering, to accounting posts because of a lack of accounting doctoral graduates. However, these individuals are not equipped to service technical accounting subjects. Thus, university managers employ non-research trained professional accountants as teaching associates/part-time lecturers to service professionally accredited modules. As a result, accounting faculties in some universities comprise two cohorts: those academically trained (i.e. PhDs) and those professionally trained and qualified (e.g. Chartered Accountants). This dichotomy is concerning for the future of accounting as an academic discipline, as it serves to widen the gap between theory and practice. Indeed, academics argue that the future of accounting as a separate academic discipline is at a crisis point, with accounting departments increasingly seen as service providers (‘cash cows’) that help to finance other academic subject areas, as opposed to being a premium academic subject in its own right. International interventions Accounting profession representative bodies and policymakers in the US, England and Wales consider it strategically important to retain accounting as a quality academic subject area that actively produces research to inform accounting policy and practice. To this end, they have implemented strategies to reduce the shortfall of academically trained professional accountants. For example, the American Institute of Certified Public Accountants’ (AICPA) Accounting Doctoral Scholars (ADS) programme manages the largest investment ever made by the accounting profession to address the shortage of accounting faculty members (www.adsphd.org). This started in 2008 when accounting firms, state CPA societies, the AICPA Foundation and others invested over $17 million in the programme. By 2020, this funding had helped more than 100 CPAs transition into academic careers. In the UK, the Institute of Chartered Accountants England and Wales, (ICAEW) Livery Charity provides four grants every year to successful ICAEW members who decide to pursue a career in academia and undertake doctoral studies. The total grant is £15,000 per successful applicant and is paid on a pro-rata basis throughout the doctoral programme. The situation in Ireland In Ireland, the links between the accounting profession and higher education institutions are strong and recruitment policies to accounting faculty posts have historically favoured professionally qualified candidates. Thus, most Irish higher education institutions have a diverse mix of accounting academics, including those who are: Both professionally and research trained; Research trained only; and Professionally trained only. This diverse range of backgrounds should foster communion between research, policy, and practice. However, increasing pressure on higher education institutions to meet the performance targets required under university quality ranking systems means that recruitment strategies now favour doctoral qualified candidates. Care is needed to ensure that the dichotomy observed in other countries does not become a feature of Ireland’s accounting faculties. A balance between the three pillars is necessary to ensure that accounting remains an important academic subject in its own right within higher education institutions and not a cash cow that generates income to fund other academic subject areas. Lecturers with both professional and academic skills can serve as a bridge between academia and practitioners and between non-professionally qualified, research-focused academics and teaching associates. Combining the skills of a professionally orientated faculty alongside relevant and high-impact academic research not only prepares students for the future of work as professionally trained accountants, it also contributes favourably to the development of accounting, business, society, and the broader economy. The UK Research Excellence Framework places a premium on research that has impact, where research can be proven to have informed society or business. This is more achievable if accounting faculties include professionally qualified individuals with links to the profession who are also research trained. Research has shown that university managers identify an ideal academic as someone who can produce “rigorous and high-quality research, to teach to a high standard, to fuse academic and professional knowledge and experience, and foster relationships with the wider accounting community”.1 This suggests a market for accounting lecturers that are both professionally and academically trained. Why do professional accountants enrol for doctoral education? Research has not examined what drives professionally qualified accountants, who have an established career, to start again at the bottom rung of the ladder in academia. In response to this gap in knowledge, we addressed two questions in our research: What motivates students to enrol in accounting doctoral programmes? Is there a difference in the motivation of professionally qualified and non-professionally qualified accounting doctoral students to enrol?2 To investigate these issues, we surveyed and interviewed 36 accounting doctoral students enrolled at higher education institutions on the island of Ireland. Of these, 13 were professionally qualified. In total, 14 reasons for enrolling for doctoral education were uncovered. Interviewees reported that their main motivations for enrolling for doctoral education were expectations of a career in academia, enjoyment of research or interest in their doctoral topic, the status of the PhD qualification and work-life balance. In terms of differences, non-professionally qualified doctoral students were predominately motivated to enrol by the pursuit of knowledge and financial rewards. In contrast, most professionally qualified doctoral researchers were initially motivated to enrol because of dissatisfaction with their professional careers. In the main, they felt they lacked autonomy over their work and work-life balance. Autonomy is a key psychological need. When individuals consider that they do not have autonomy over their life, it can affect their well-being and happiness. In addition, about half of the 13 professionally qualified interviewees felt that they did not have a sense of belonging in the profession. Those dissatisfied with their professional career anticipated that an academic career would enable them to have more autonomy over their work and work-life balance. In addition, they were attracted by the status of the PhD qualification, and most interviewees identified that they were interested in researching a topic in depth. A career in academia? We end this article with a call to Chartered Accountants wishing to change careers. If you enjoy learning new things, working independently, and being challenged, you will enjoy research. If you enjoy developing other people, you will enjoy teaching. Finally, if you are ambitious, you will be given plenty of leadership opportunities. Most lecturers are course directors or have other leadership positions from early in their careers. Therefore, if you are considering a career change, why not consider a career in academia? 1 Paisey, C., and Paisey, N.J. (2017). The decline of the professionally-qualified accounting academic: Recruitment into the accounting academic community, Accounting Forum, 14(2), 57–76. 2 Ward, A.M., Brennan, N., and Wylie, J. (2021) Enrolment motivation of accounting doctoral students: Professionally qualified and non-professionally qualified accountants, Accounting Forum, 1–24.  This research was funded by the Chartered Accountants Irish Educational Accountancy Trust, CAIET Grant number 201/15. Full details of our research study are available at the following link: https://doi.org/10.1080/01559982.2021.2001127 Anne Marie Ward FCA is Professor of Accounting at Ulster University. Niamh Brennan FCA is Michael MacCormac Professor of Management at University College Dublin.

Dr Brian Keegan explains why the OECD’s Pillar 1 scheme (to have the largest multinational companies taxed in part in their market territories) is far more ambitious than Pillar 2’s 15% minimum effective corporation tax rate – and may achieve its goal without necessarily having to take effect. Governments across the EU will be watching the progress of the new directives to give effect to a 15% minimum effective corporation tax rate within the trading bloc. Few of these governments will be watching developments unfold quite as closely as the British government. While no longer obliged to adopt EU directives, the British government have, nonetheless, signed up to the essence of the 15% proposal. Given that the UK headline corporation rate is well in excess of 15%, every EU change might bring opportunity for the British economy. There were, however, always two parts (or pillars, in the jargon) to the OECD-backed grand plan for the taxation of the major multinational sector. The current focus of the 15% project (Pillar 2) has taken the spotlight off the far trickier topic of where the largest entities pay their taxes (Pillar 1). Large multinationals have created problems for governments since the time of the Dutch East India company. In the 1600s, the Dutch East India company quite literally became a law unto itself. Having an accounting period of a decade rather than a year was only one of its idiosyncrasies. Ever since, governments have walked the fine line between maximising revenue from their multinationals while not losing control of them. The Pillar 1 scheme (to have the largest companies taxed in part in their market territories) is far more ambitious than Pillar 2. It overturns the right to charge tax based on the residency rule – a fundamental principle of tax law. Pillar 1 was devised as a blocker for digital services taxes currently threatened, if not implemented, in many countries. A digital services tax is, in effect, an excise duty on services (and thus overturns another fundamental principle of taxation, namely that excise duties are charged on goods). Pillar 1 was sponsored by the US to sidestep a disproportionate burden on its largest digital services companies. From an Irish perspective, the proposed relocation of taxing rights under Pillar 1 may pose a greater threat than the 15% minimum effective rate. The threat extends beyond exchequer receipts. Large multinationals employ an unusually high proportion of Irish workers compared to most other countries. Pillar 1 may make it more efficient for some multinationals to relocate jobs to their market destinations to manage their overall tax bills. But before anyone starts checking their visas and work permits, I’d suggest that the prospects of Pillar 1 happening any time soon are poor. Pillar 1 implementation requires countries to change their double taxation agreements. Previous OECD-backed reforms have also required treaty changes to stop tax avoidance using mismatches in the tax treatment of so-called hybrid instruments and the like. Yet, the US, which is the principal architect of Pillar 1, has yet to sign up for this kind of treaty change for any purpose. This US reluctance to modify its own treaty network can be ascribed, at least in part, to Washington gridlock. Now, implementing Pillar 1 presents the additional political challenge of whether the US will be happy to lose tax to high-population market destinations like Brazil and China. It may well turn out that Pillar 1 is a proposal primarily designed to block a digital services tax without ever having to come into effect itself. If this is the case, the current focus on the Pillar 2 15% rate is well-placed. There will be opportunities, not just in the UK, but in Ireland as well. Dr Brian Keegan is Director of Advocacy and Voice at Chartered Accountants Ireland.

In the nearly six years since the UK public voted to leave the EU, negotiators have yet to come up with a plan that meets the needs of both sides with regards to Northern Ireland. Tony Connelly outlines the negotiation issues, the problem with the NI Protocol and what could change in the future. As 2022 gets underway, it is striking to realise that it is nearly six years since the Brexit referendum and a full year since Britain’s formal departure from the European Union (EU). Despite the desires among fervent Brexiteers for a clean break, the past year has taught us that Britain and the EU will remain entangled in each other’s affairs for some time to come. The problem of the NI Protocol The Northern Ireland Protocol remains at the heart of that entanglement. While European capitals are growing weary of the perpetual antagonism over Britain’s departure – including the Irish question – the incoming French Presidency of the EU has made it clear the first step in normalising a post-Brexit relationship is a resolution to the Protocol standoff. The EU’s support for Ireland’s position remains striking. Irish diplomats have always feared that the Irish border question would end up as the “stone in the shoe” – a minor, regional irritation that should not stand in the way of a broader EU–UK relationship. So far, that has not come to pass despite some reliably-sourced occasions where the UK has appealed bilaterally to capitals for a more pro-British understanding of the Protocol. Dublin, indeed, remains alert to the UK’s efforts to place the problems of the Protocol in a broader geopolitical context. In her first detailed remarks on the subject, the UK’s new Brexit negotiator, Liz Truss, specifically linked the Protocol negotiations to conflicts elsewhere. “I believe that the United Kingdom and the EU, as believers in freedom and democracy, are capable of working out a solution which delivers for the people of Northern Ireland,” the Foreign Secretary wrote in the Sunday Telegraph on 8 January. “This will enable us to focus our energies on major external threats – such as Russia’s aggressive activity towards Ukraine – and building our economies following this pandemic.” The EU would undoubtedly like to deepen its strategic relationship with the UK. The UK resisted any attempt to include a treaty-based relationship on foreign and security policy in the Trade and Cooperation Agreement (TCA). However, Brussels would still like one to develop. “There is a common-sense willingness and political will [among member states] to engage with the UK…and having the UK as a partner,” says one EU diplomat. “It’s simply been blocked by the noise of the TCA, the Protocol, and the fact that the Brits say they don’t want to have a formal agreement. I’m not hearing people saying, ‘over our dead bodies’, ‘the Brits have nothing to offer’, ‘Brexit means Brexit’. We were never hearing that.” For now, no such relationship is maturing. The EU invests a lot of energy in its economic and security relationship with the United States, but there is no outline of what a long-term partnership could look like with the UK. London has refused to articulate what it wants, and the EU lacks the tools (the “scaffolding”, as one diplomat puts it) to construct one.  What is the economic damage of Brexit? The COVID-19 pandemic has obscured the true economic impact of Brexit, and that means it is hard to predict.  1 January 2022 saw the full introduction of customs checks and controls on EU goods entering the UK, meaning a more realistic picture of trade friction will emerge, but it is not fully apparent yet. “As the UK starts phasing out all of its derogations and starts actually implementing checks, we will see how things bite and the impact that will have on trade flows,” says one EU official. “As the pandemic starts to lift and people start to travel again, that will be the moment that the penny really drops: just what is the damage here?” The UK has exempted goods from the Republic of Ireland from its new checking regime. This is good news and bad news: while it keeps trade – especially the agri-food trade – flowing, it has caused frustration for many companies that have invested heavily in preparing systems and training staff. Many Irish companies have been looking beyond the UK, not least because of the uncertainty about London’s intentions. Irish food, drink and horticultural exports to other markets have increased. Although exports to the UK are still significant (Bord Bia recently reported sales worth €4.4 billion or 33% of total export value), there was a 9% decline in volume between January to October 2021 compared to the previous period in 2020. This was partly due to stockpiling in late 2020; however, it also suggests that food exports to the UK will suffer. The big concern is the requirement for UK export health certificates on Irish beef, cheese, lamb and other valuable commodities, due from 1 July.  Irish companies importing goods from the UK have adapted after a challenging first quarter in 2021. “As companies got used to the new controls, particularly food companies, where they’re having to get their heads around [EU] health cert requirements, month-on-month it’s probably just got better and better,” says Carol Lynch, a partner in BDO Customs and International Trade Services department. The major development of 2021 was undoubtedly the decline of the UK landbridge as the preferred route into Europe (and vice versa) as direct, two-way sea crossings to Europe increased from a pre-Brexit level of 12 to 44 crossings last year. This growth reflects the real-world adaptation by companies. What is harder to predict is Brexit’s overall impact on the island of Ireland economy. The deadlock of the Northern Ireland Protocol means that exporters and importers, and foreign direct investment remain in a holding pattern while the politics remain unresolved. As is so often the case, Ireland is hostage to the internal dynamics of the Conservative Party – the same dynamics which gave rise to the referendum in the first place.  May UK elections and the Protocol Liz Truss has introduced a more cordial style to the relationship with the European Commission, in contrast to the antagonistic approach favoured by her predecessor Lord Frost. The EU delegation warmly appreciated her welcoming of the EU’s chief negotiator Maros Sefcovic to Chevening House in Kent for their first face-to-face meeting. Still, once the pleasantries were out of the way, both sides retreated to well-worn positions on the Protocol. The fact that Truss is a front-runner in any contest to succeed Boris Johnson as Conservative Party leader will undoubtedly restrict her room for manoeuvre. Suppose there is to be a leadership challenge after the May local elections. In that case, Truss will need the support of the hard Brexit European Research Group (ERG) to get into the second round, so she is unlikely to sign up to a deal on the Protocol which does not meet its sovereignty yardstick. For his part, Boris Johnson is launching a raft of right-wing initiatives, from reducing the number of migrant boats crossing the English Channel to freezing the BBC licence fee, to expressly appeal to the kind of Tory backbenchers who have been the most unyielding on the Protocol. This does not bode well for an agreement by the end of February, which the Irish government had recommended to avoid the issue colliding with the Northern Ireland Assembly elections scheduled for May. The UK government, leadership contest or not, will also be determined to ensure that the DUP maximises its vote. Will London play hardball and refuse to compromise on its maximalist Protocol position in order to give the DUP a rallying point? Or, will Truss decide that a quick deal on the Protocol can be dressed up as a win for Jeffrey Donaldson (the Foreign Secretary has not shied away from championing post-Brexit agreements even where the detail does not quite match the hyperbole)? Moving negotiations forward So far, the Protocol negotiations have remained stuck. The UK believes the EU October proposals to ease the burden of the Protocol don’t go nearly far enough, and the EU says they can’t go any further, and certainly not as far as the UK Command Paper.   The EU has dealt with the issue of how to ensure the free flow of medicines (both generic and innovative) to Northern Ireland by reforming its own legislation, so the focus now is on reducing customs and agri-food controls. London believes there should be no checks or controls on British goods clearly destined only for Northern Ireland end-users. In other words, it should be as easy to move goods from Birmingham to Belfast as it is from Cardiff to Glasgow. The UK does accept there should be checks on goods heading for the South via Northern Irish ports (in that sense, London has acknowledged the need for an Irish Sea border). Differentiating the two goods streams should be up to commercial British operators through a trusted trader scheme based on enhanced product line surveillance. The EU more or less accepts this approach in principle, to the extent that Brussels would permit green lanes at Northern Ireland’s ports for such consignments. However, working out the safeguards and reassurances is proving very difficult. Brussels insists a discretionary level of checks on British goods must still happen (even if traders say the goods are staying in Northern Ireland) because a risk-based approach requires it. There must also be strict labelling of individual items to indicate that they can only be consumed in Northern Ireland. In some instances, goods would have to be manufactured according to EU standards. While each consignment would have a smaller number of data lines under the Commission’s proposals, they would be backed up by detailed information – pre-notified electronically – to ensure traceability. Checks would, therefore, be reduced but not eliminated; the UK wants checks eliminated (at least for NI-only trade flows).  The retail industry in Northern Ireland insists that for smaller and medium-sized operators involved in Irish Sea trade, complying with all three requirements – labelling, conformity, pre-notification – would be too expensive or would not be worth the hassle. Frost’s insistence that the European Court of Justice no longer has a role on the Protocol did not lend itself to an atmosphere in which a deal looked doable. The question is whether or not Liz Truss can break the deadlock.   The Irish Government believes an improved atmosphere cannot but help and that a deal based on the Commission’s October proposals and packaged as a victory by Truss might be possible. But the margins will be tight. “The Commission isn’t an independent actor in this,” says one EU diplomat. “The package that’s on the table was agreed with the 27 member states, and it was agreed with considerable difficulty inside the European Commission. The member states somewhat reluctantly signed off on it, and it was made clear that we were at the limit of legal and political acceptability. “The Commission has come a tremendously long way. And yet, the British are right in saying that last year the Commission was ruling out a lot of this stuff. So, with the right packaging and the right presentation, Truss could present it as a big victory.” That suggests a lot of careful diplomacy and expectation management. Yet, the process, already under time pressure, is playing out amid the helter-skelter turmoil of Westminster. London has not abandoned the threat of triggering Article 16, although with each new survey showing Northern Ireland businesses and manufacturers acclimatising to the Protocol (or even thriving), it is a weapon that looks riskier and riskier. By January 2022, the Central Statistics Office confirmed what many had predicted: exports from Northern Ireland into the South had surged by 64% in the first 11 months of 2021, while exports in the other direction rose by 48%. The EU’s instinct at previous upheavals in the Brexit process has been to hold firm and let the Westminster histrionics play themselves out. But politics in Northern Ireland do not enjoy the same luxury. Tony Connelly is the Europe Editor at RTÉ.

Brian Keegan, Director of Advocacy and Voice at Chartered Accountants Ireland, talks to Gabriel Makhlouf, Governor of the Central Bank of Ireland, about the changing regulatory landscape, the challenges facing businesses after a tumultuous two years, and the need for greater financial literacy. We think of the Central Bank as a regulatory body, but it is a very large entity. Can you talk to us about your management style and your personal approach to managing a large, highly-qualified staff? The Central Bank plays a very important role across the financial system, particularly when dealing with people who work in risk and control functions. This is essential in ensuring that the financial system ultimately works in the best interests of consumers and the wider economy. We have strong, established relationships with auditors based on solid foundations with open communications and this is a crucial relationship for us. I joined the Inland Revenue in New Zealand when I finished studying and I am a public servant, essentially, by profession. I trained as a tax inspector and I had a lot of dealings with accountants in the UK before I moved on to different things. As a leader, there are a number of things that are really important to me. It is really important that the organisation is clear about its mission and vision, and that senior management makes that happen. People in leadership roles need to help the organisation to be clear on its mission and vision. This helps to promote focus and priority-setting. I would like to think that the mission and vision of the Central Bank are clear. We are responsible for monetary and financial stability; making sure that the financial system works in the interests of consumers and the wider economy. We want to be trusted by the public. This is the dominant theme that I have been engaging with staff about since I took up my role. When the Central Bank was established in 1942, the legislation establishing the bank stated that the predominant aim of the Central Bank was the welfare of the people. This is an important statement which I still use.  Are you satisfied that you are achieving this? Yes, I am. I certainly think we can do better. For the people who come to work at the Central Bank every day, I think that sense of public service is really important. I think what we probably do not do well enough is to explain to people how our various policies ultimately promote the welfare of the people as a whole. As an example, our mortgage measures have a very specific purpose which has to do with financial stability, with indebtedness and with over leveraging, among other things. Underpinning all of that, from our perspective, is promoting the welfare of the whole country. That is very important to me. As I have said previously, we need to be accountable to the public in an engaging and transparent way with key performance indicators. I put a big premium on diversity of thought and an organisation like the Central Bank must reflect this. I also think it is important for leaders to be ambitious for their organisations and I am ambitious for the Central Bank. Leaders need to focus on the stewardship of their organisations. We need to spend as much time thinking about how to ensure the organisation will be fit for purpose for our successors, as well as for us. That puts a premium on leaders to look ahead, to understand their context and also to understand what their context will be in the medium-term, not just over the next year. We need to be able to accept that change is constant and happening in our external environment faster than it has ever before. Organisations like the Central Bank are all about people and the recruitment, development of staff is crucial for any organisation. Following on from that point, can you talk about the challenges managing an organisation in a pandemic? One of the legacies of the pandemic is how we are going to manage hybrid working. I think this is an underappreciated challenge and I think, personally, that remote working is unsustainable over the medium-term.  At the Central Bank, most of us have worked from home for almost two years. A small number of us have been coming in every day because we had no option. For the first three months of the pandemic, this worked extremely smoothly.  As time has gone on, people have changed jobs. People have left the Central Bank and new people have joined us. These new recruits have not physically been in the bank or met their colleagues. They have not had the experience of learning by observing. You learn a lot by observing what other people are doing and by asking impromptu questions. Over the medium-term, organisations such as ours require a strong culture and the ability to bring fresh people in. Our strength is in our collective effectiveness. We are going to have to work out how we can get away from remote working, but we are not going to go back to where we were. We are going to move to hybrid working. This will lead to new challenges and we are going to have to try to discover how to deal with these challenges. There will be people who will prefer to stay at home, but I know there are many other people who want to come into the office. Diversity and inclusion tend to be about gender and colour, disability and sexuality, but I can see a new diversity challenge in dealing with people who don’t want to come into the office and dealing with people who do.  What is your perception of the global economy after Brexit and the expectation that a lot of business will move to places like Dublin from the UK? Has this proven to be the case and has Dublin benefited from the so-called ‘Brexit bounce’? Brexit has led to a lot of financial services coming to Ireland in terms of the arrival of new entities and the expansion of entities that are already here. It has to be pointed out that Brexit is not over and the process of financial services adjusting to whatever constitutes the ‘new normal’, is ongoing.  Brexit has had an effect on increasing financial services in Dublin and it might have a continuing effect in the future but this also applies to Paris and Amsterdam. I expect that financial services in the EU will grow more than we would have expected before the Brexit referendum in the UK. This does not mean that London and the UK will not continue to be important financial centres, but I think you will see growth elsewhere in the EU. From a financial services standpoint, the UK’s exit from the EU has been relatively smooth and well-managed from all sides but there are still issues that will have to be debated at political level.  What is the Central Bank’s view of the departure of some banks, including KBC Bank and Ulster Bank, from the Irish market? Is there a need to fill that gap in the market and have you a strategy to address this issue? That is a very interesting question. After the global financial crisis, credit availability for Irish SMEs during the recovery phase post-2013 improved dramatically. There were a lot of policy initiatives that were very helpful and, compared to a lot of the rest of the world, the Irish government’s focus in this area was pretty strong.  We had the establishment of the Strategic Banking Corporation of Ireland (SBCI), the introduction of the Future Growth Loan Scheme, the setting up of the Credit Review Office, and the Loan Guarantee Scheme. All of these things were very important for Irish business.  One of the interesting things our research has shown is that in the years preceding the pandemic and during the pandemic itself, the drag on credit flows to SMEs seemed to be driven predominantly by a weak demand for financing from SMEs rather than by a weak credit supply on behalf of lenders. In a European context, Irish SMEs had among the lowest application rates for credit. From the point of view of the Irish economy, the most important thing is that there is credit available for businesses to use when they need it and that is why it is interesting that Irish SMEs are slight outliers in terms of their demand. The departure from the market of KBC Bank and Ulster Bank poses risks for borrowers. Ulster Bank itself was the third largest player in terms of lending to SMEs. Fewer players in the market means higher prices, lower volumes and less service choice. No doubt, the Competition And Consumer Protection Commission will be paying close attention to these developments. What we are seeing is that digital operators in fintech and non-bank intermediaries are expanding their lending to business. Our own statistics team has found that the share of lending to Irish SMEs from the non-bank sector is already above one third in some sectors.  Access to alternative sources of finance will become easier, cheaper and faster. Core financing from Irish banks will continue to be absolutely key to Irish business, but it will be interesting to see what impact the competition that is now emerging will have on the wider market. The challenges for the big corporate legacy banks are not dissimilar to what large institutions in other economic sectors are facing. They become big, they become cumbersome and they are suddenly faced by competition from entities that are more agile. I suspect that the Government’s Retail Banking Review will look at some of these issues. Will these developments pose new challenges for the Central Bank? We published our new strategy in December 2021. A lot of our focus in the past has been about fixing the problems of the financial crisis. With the new strategy, we are  going to pivot and increasingly focus on the challenges we will face in the future. One of these challenges is regulating and supervising the rapidly changing financial services landscape. That is going to be a very significant focus for us. We are already seeing issues that give me cause for concern. Crypto is an unregulated market and there are real risks to businesses and consumers in this area. The regulatory world is gearing up to take action, but it is something that we in the Central Bank are going to keep a very close eye on. Technology is accelerating the need to address the issue of financial literacy. I have always been a proponent of the education system having a component that helps young people to understand how finance works. What I have seen in crypto is the ease of putting your money into some of these ventures. There is an increasing risk, in my opinion, that young people using their mobile phones to access crypto are going to get into trouble. Would it be fair to say that there is a greater awareness in New Zealand of the role of the government institutions than there is in Ireland? That may be true, but it would depend on what part of New Zealand you visit. If you go to Wellington, the capital of New Zealand, the working life of the city is dominated by government. When you meet people in the streets of Wellington, you will find that they are working in government or their partners are working in government. This is not necessarily the case in Auckland or in other parts of the country. Certainly, the Treasury, which I led in New Zealand, had a very strong brand. This stemmed from the fact the Treasury in the mid-1980s and early 1990s played a very large part in the overall reforms that New Zealand went through. I think there is a much bigger commercial sector in Dublin than in Wellington, whereas in Wellington the public sector dominates.  Can we talk about the challenges of money laundering? Are we doing enough to counter this problem and what can we do to counteract the problem? It is an issue that we need to address, and the EU has decided to set up a new agency to tackle money laundering. I think we also have to ask questions about how seriously the community views white collar crime. We need regulators, financial professionals and politicians to align themselves to dealing with money laundering. In my view, the whole issue of the conduct of financial services, particularly in banking, has to be addressed. As a community, we need to say that money laundering is unacceptable and we need to do something about it. Thank you for taking the time to speak to us today, Governor. Thank you.

When entering a period of organisational change, leaders need to remember that people are their most vital asset. Patrick Gallen explains how organisations can best engage with employees to transition successfully. The Greek philosopher Heraclitus said, “you can never enter the same river twice”, meaning somewhere between 535BC and 475BC, we knew that change would be a challenge we would grapple with throughout human existence. So, why do organisations still find it so difficult to change? There are several reasons but, generally, people find it difficult to leave behind old comforts, nurtured over the years and move towards something new, often unknown and not entirely predictable. We have learned many lessons since the onset of the COVID-19 pandemic in March 2020. Perhaps one of the greatest lessons has been that we must always be prepared for rapid change. For almost two years, it has been difficult to forecast the business landscape month-to-month in the way we might have been able to in 2019 and before. Another lesson organisations worldwide have learned since the beginning of the pandemic has been  that people are an organisation’s greatest asset. This is not just a headline for the careers page but a fact. Without the dedicated people who make up an organisation, you cannot meet company objectives or deliver excellent client service. People turn ideas into reality and strategy into action. So, when entering a period of organisational change, it is essential to put people at the centre of this change. To take your people on a journey with you, they must be willing to travel the distance. You must engage them, communicate your vision with them, and excite them about wanting to reach that destination. How can you do this? Communication Communicate early and often. If people are not connected to the ‘what’ and ‘why’ in the change process, it is difficult to convince them of the desired outcome. Updating staff on the status of the change and how it fits into your overall plan makes it much more likely that they will be accepting of, and excited about, it. Mobilise your change team Find the key influencers within your organisation, those who have earned their colleagues’ trust and respect. Getting these people behind your programme for change allows you to spread the word more quickly and effectively. You can use them as a sounding board to understand how change is perceived throughout the organisation.  Listen Employees may have lots of comments, questions, and worries throughout the change process. You must listen to this feedback openly, validate it, and address it honestly. Even if you can’t address their concerns right away, ensure that you listen to them and let them know you will address them when you can. Managing organisational change can be daunting, but that isn’t a reason to avoid it. When executed correctly, change will inject energy and progress into your organisation and help you and all of your people reach new heights. Patrick Gallen is Partner of People & Change Consulting in Grant Thornton Northern Ireland.

Networking isn’t easy, but it doesn’t have to be terrible either. Jean Evans outlines vital actions you can take to start successfully networking this year. 1. Make your introduction unforgettable By telling people that you are about to give your name, they are more intent on listening to hear it and remember it. It also offers the opportunity for people to ask for you to repeat it or clarify it if your name is unusual. If you start with ‘I’m…’, you could be about to say, “I’m getting a cup of coffee”, “I’m leaving”, or “I’m going to a meeting…” and people will stop engaging. 2. Default your networking The process of networking has to default into the diary. Make it a priority. I start the month by putting  networking events into my diary – they are sacrosanct. This time is my time to meet other business owners, work on my business, learn and grow. All other meetings with staff, suppliers, and customers will always be there. You can wrap those meetings around the time set aside for networking. 3. The number of networks to join People should join two or three networks. The networks you choose need to be different types of groups, as different networks will bring different value depending on where you are with your mindset, journey, career, or business. 4. The art of conversation If you are going to a networking event or meeting, plan some conversation topics ahead of time and have a few ideas in your back pocket. Small talk is the art of finding common ground and areas of interest with another person. Suppose you are interested in getting to know them. In that case, the conversation will flow, and one question posed with genuine interest could be the start of a beautiful new friendship or business relationship. 5. Invest the time in one-to-ones Take the time to get to know your fellow network members. Aim to do a one-to-one with at least one new member each week. If you accomplish this, you will steadily and consistently build up your network. What is a one-to-one? It’s where you schedule time to get to know a fellow member or networker. A one-to-one can be over a coffee or on a walk. These days, they tend to be on Zoom, but when and if it’s safe, it’s good to meet in person to pick up non-verbal cues. The second win is now you can actively follow, like, share and listen to what is going on with these businesses. It’ll help you in conversation, with small talk, showing interest and give you content for those all-important one-to-ones. 6. Learn to give A key trait of a great networker is someone who has learned to give freely. It’s essential to learn to help others without expecting to receive in return. Helping others can come in many different forms: a contact, a connection, a piece of advice, an interesting article shared, willingness to engage in one-to-ones, invitations to other networks to pay a visit, sharing a book recommendation or referring business. 7. Invest in your brand Visibility is everything when it comes to career and business success. It would help if you took some time to audit how visible you are. Ask yourself these questions: Who knows you? Who knows what you know? Who needs to know you and what you know to achieve your goals in life and business? When thinking about this, include both internal and external stakeholders. Where do these people network, and are you networking in the right places to meet people who can help you in your career or business? Next, do you have a strategy to build the right network? How you are going to nurture this network? Networking must be intentional. 8. Introverts: protect your asset Your most important asset in business is you, and the best way to protect yourself is to ensure you get enough sleep. While essential and enjoyable, networking can also be tiring and draining, especially if you are an introvert. If you know you are going to a networking meeting, whether it’s online or in-person, ensure you have had a good night’s sleep. This will give you the energy to network and remain engaged. Don’t plan meetings in advance of, or immediately after, networking. Try to keep some time for yourself. 9. Get curious While  networking, people can often meet others at events, stop at the name of the company or the person’s title and make a snap decision about whether that person is worth their time. Assumptions do a disservice to both parties. You cannot define a person by the title, role, and job they hold. Rather they are the culmination of a vast array of experiences, ideas, and connections. Networking should be about uncovering this and going on a voyage of discovery. Jean Evans is a Networking Architect and Founder at NetworkMe.

With the introduction of the Government’s Waste Action Plan for a Circular Economy, Ireland has the opportunity to become a leader in circularity and waste reduction – but  innovation and buy-in will be needed to succeed. Michael Quille explains. The Irish Government’s Waste Action Plan for a Circular Economy outlines bold ambitions to encourage a more circular, sustainable waste management model. Ireland can be a leader in waste reduction, given our legacy as one of the first nations to ban single-use shopping bags. We need to leverage that innovative spirit to find new pathways to zero waste. The ‘Waste Action Plan for a Circular Economy’ (the Plan) outlines an ambitious roadmap for Ireland’s waste policy up to 2025. Taking a holistic view of resources, the Plan actively encourages a more circular, sustainable waste management model that will maximise the value of materials throughout a product’s life cycle, putting climate action at the core of national resource management policy. The Plan contributes to the Government’s commitment to move towards a circular economy (set out in the Programme for Government) and is complemented by several Government publications at various stages of approval. Ireland has a real opportunity to become a leader in the EU and internationally by embedding a solid circularity ethos across society and the economy. Both the private and public sectors have gradually begun to integrate process innovations into business models which design-out harmful waste, extend product lifetimes and, in some instances, prevent waste from arising in the first place. There is a growing consensus among industry leaders and policymakers as to the economic potential of the circular economy business model. However, many companies struggle to incorporate circular thinking into their corporate strategy and day-to-day operating models due to a lack of understanding and technical capabilities. The Plan provides Ireland with coherent and actionable objectives that look at how we consume materials and resources; how we design the products that households and businesses use; how we prevent waste generation and resource consumption; and how we extend the productive life of all goods and products in our society and economy. Impact on households Under the Plan, households are challenged to reduce waste, improve recycling activities, and generally embrace and expand their social responsibility efforts. To encourage engagement, a deposit and return scheme for plastic bottles was signed into regulation in November 2021 and is set to become operational during 2022. Waste bin colours will also be standardised across the country, and apartment complexes will be required to segregate waste properly. Further changes are proposed to the regulation of the commercial and household waste collection market, improving consumer protection and ultimately promoting more equitable market competition. Nevertheless, many of the measures aimed at waste collectors, such as recycling targets and the levy on waste disposal, may ultimately be paid for by the consumer as pass-through charges. To smooth out the transition to a lower-waste household economy, targeted education and awareness campaigns are proposed to encourage better-informed consumption decisions and buy-in to a shared responsibility. Impact on business All business in Ireland will be affected by the requirements for circularity and the shift to a new macro perspective of holistic, zero-waste resource management. Indeed, the impact on some may be even more acute than our carbon ambition, demanding behavioural and mindset changes that are difficult to appreciate fully as we move from the linear make, use and dispose model to something with increased circularity. In light of these headwinds, business leaders should embrace and implement a proactive and sustainable business approach, addressing any compliance or regulatory requirement risks associated with implementing the Plan head-on. Organisations should review their existing business models and integrate a focused circular economy strategy to help fulfil circular expectations, reduce resource dependencies, anticipate legal constraints, generate cost savings and drive business value. Capacity to deliver Critical to the successful implementation of the Plan will be the capacity and overall ambition of both the private and public sectors to comply with and deliver on the Government’s ambitious agenda. The culture towards waste disposal in Ireland must further regenerate and evolve, with Government ensuring that the right leadership, governance, procurements, incentives and forms of contracting are in place. The transition to a circular economy offers the real possibility of a sustainable alternative future; it is an essential step towards a decarbonised economy and will create measurable long-term value for everyone. Ireland can be a leader – we were one of the first nations to ban single-use shopping bags and move to the “bag for life” concept. We are proven innovators and adapters for waste reduction, and now we need to leverage that resilience and innovative spirit to find new pathways to zero waste. Michael Quille is Strategy and Transactions Associate Director at EY Ireland.

Understanding people’s diverse needs and experiences is at the heart of every organisation. But what can organisations do to foster a genuine sense of belonging? Shauna Greely outlines five key equality, diversity and inclusion (ED&I) factors to consider. The pandemic has created a lot of change and uncertainty in both our professional and personal lives. As a result, anticipating and meeting stakeholder needs have become more important than ever; it has become imperative to understand people’s lived experience, whether client, member, student, or employee, particularly in an online environment. Organisations are balancing the time efficiencies that virtual ways of interacting deliver for busy professionals, remembering their innate wish to remain part of a connected, engaged and supportive community. Recently there has been a move by companies to understand the changing needs of stakeholders, particularly around equality, diversity, and inclusion (ED&I). Companies – especially those in the accounting industry – must note the changing attitudes and experiences regarding ED&I to determine how best to meet stakeholder needs in the future. Organisations must spend some time in understanding stakeholders needs and plan on continuing to put initiatives in place to respond to them. According to a recent survey by Chartered Accountants Ireland, there are five key factors to bear in mind when it comes to ED&I and stakeholders of an organisation: Accountancy is a profession that is open to all, regardless of background. Over 70% of accountants believe this, with three out of four accountants from minority ethnicity backgrounds agreeing. Organisations must do more to promote ED&I – not only because it is the correct thing to do, but also because it is strategically important. Furthermore, by actively and frequently promoting ED&I, stakeholders can see the value placed by companies on ED&I – not just for now, but for the future too. Organisations must aspire to be upfront about demonstrating their support. Without visibility, stakeholders will assume that organisations have little to no interest in ED&I, so it is important to continue to meet this demand. Due to the pandemic, there has been an increased pressure on the public’s mental health, which is why it’s imperative that organisations have a robust wellness and mental health support system in place. The most sought-after support among Chartered Accountants Ireland members (56%) and students (67%) is wellness and mental health support, followed by awareness campaigns. There have been fears that the pandemic could put increasing pressure on the public’s mental health, and these statistics bear this out. Recognising and fulfilling this need is critical. Having ED&I training and supports in place is very important to stakeholders, and our research shows that a majority would avail of these if possible, so make sure that not only is there visible awareness around these, but also that they are easily accessible by all. Ultimately, fostering belonging should be one of the key strategic objectives of organisations. New and improved initiatives should be considered and measured on a regular basis to generate greater awareness and promotion of ED&I across all stakeholders. Shauna Greely FCA is Finance Business Partner of Ulster Bank, and Chair of the Diversity & Inclusion Committee at Chartered Accountants Ireland. The Institute has recently launched Balance, the LGBTQ+ network group to generate greater awareness and promotion of LGBTQ+ inclusion. Read more about Balance and its inaugural event on the Chartered Accountants Ireland website.

Cybersecurity is at the top of the agenda for most companies, but what role do accountants have to play? Donal Kerr and Dr Caroline McGroary explain how accountants can help. There are daily reports in the media about large scale cyber-attacks and the devastating impact they can have on various stakeholders, from governments to individuals. Cybercrime has seen unprecedented growth in scale and sophistication, exacerbated by the business interruption caused by the COVID-19 pandemic. For this reason, it has become one of the most significant risks facing management and boards of every type of organisation, both large and small, public and private. A new era of cybersecurity However, despite widespread awareness of cybercrime and the need to be better protected, companies continue to suffer cyber-attacks. We are at the dawn of an era when risk assessment, security and data protection go hand-in-hand and have greater regulations placed on them. Cybersecurity is no longer solely an IT issue; it is fast becoming the responsibility of everyone in the organisation, with accountants playing a critical role. To use a real-world analogy: offices are mandated to carry out fire drills and practice them with regularity so that staff know what to do in the event of an emergency. Fire drills are necessary for protecting individuals in a physical office, but what happens when the same organisation suffers a malware infection, or a ransomware event, or discovers that a contractor has accessed confidential customer and business records? Does everyone know what to do? Have they received the appropriate training? Are they aware that they may have mistakenly contributed to this cyber-attack? Can the company easily recover from this incident? These are pertinent questions for all organisations to consider. Tony Hughes, Director of ANSEC IA Ltd, a cybersecurity consulting company specialising in advising firms on data protection and security, emphasises how important it is to be prepared. He recommends that “firms should take a holistic approach to cyber risk, build capacity for the long term and with the appropriate budget and plan. Then a cyber-attack will not be a black swan event that could paralyse an organisation. Rather, it can be contained and mitigated in a managed fashion with minimum cost and disruption to the organisation”. What value can accountants add? This brings us to the following question – if cybersecurity is the responsibility of everyone in the organisation, where can accountants add the most value? The answer is, of course, in risk management. After all, accountants have extensive experience assessing risk through long-established frameworks such as IFRS and GAAP. By utilising these skills, accountants can bring a unique perspective to the cybersecurity process. Padraic O’Reilly, Co-Founder of CyberSaint Security, a leading platform developer of cyber risk automation, echoed the important role accountants now have to play in this space. He stated that “the modelling and evaluation of cyber risks is becoming a key focus in many organisations and accountants are at the forefront of this trend, particularly helping to advance automation in the assessment process". The future of cybersecurity While cybersecurity is a complex issue, it requires the attention and commitment of everyone in the organisation. This shared responsibility model must be appropriately resourced through investment in appropriate IT solutions, cybersecurity audits, and regular staff training. As accountants, we also need to consider whether we have the proper skills to deliver quality cybersecurity assurance services to our clients and how we can attract the most appropriate personnel to our teams. However, where there are challenges, there are also opportunities, and we should see this as an opportunity to build cyber-resilience among our clients and our organisations. Therefore, we can act as essential stakeholders helping the cyber eco-system to evolve. Donal Kerr, Co-Founder of 4Securitas and Dr Caroline McGroary, Chartered Accountant, are currently Fulbright Scholars at Boston College under the direction of Professor Kevin Powers, Founder and Director of the MS in Cybersecurity Policy & Governance Program and Dr Robert Mauro, Executive Director of the Irish Institute and founding Director of the Global Leadership Institute.

As the number of experienced candidates shrinks and competition for talent heats up, hiring is becoming increasingly difficult. To attract the best talent, you need a strong employer branding strategy in place. Mary Cloonan outlines how. It's 2022, and employer branding is becoming increasingly important as firms compete to attract and keep talent. In the age of advert obliviousness and worldwide information access, your brand is everything. It's what makes you stand out to a shrinking pool of experienced candidates, and it's what will drive you to become a viable option in a sea of gig-based work. Not only that, but strong employer branding can also make your business more attractive to potential buyers. If you're looking to maximise your employer branding, you need to ensure that your strategy is robust and well-executed. The importance of a robust employer branding strategy Your employer branding strategy has the power to attract and retain talent, but it also makes your business more attractive to potential replacements or buyers. It is a critical part of your succession planning strategy, so you need to make the most of this opportunity. Outlined below are some advantages a robust employee branding strategy can bring: Lower employee turnover: when employees are happy and proud of where they work, they're less likely to leave. Improved recruitment: employer branding makes it easier to find qualified candidates because your firm will be seen as an attractive place to work. Increased employee engagement and loyalty: when employees feel like their voices are heard and part of something bigger than themselves, they're more likely to stay on and become loyal to your brand. Build credibility with customers: employer branding shows that you're a responsible employer, which can help build trust with customers. Increased competition: employer branding helps your firm compete for the best candidates in your industry. Higher employer reputation: employers with strong employer brands are seen as leaders in their industry and can attract talent from across the board. Increased sales opportunities: employer branding helps employers find buyers for business units or services because of your high reputation within the market. Lower cost-per-hire: by improving your recruitment process, you can reduce your spending on hiring new employees. How to implement an employer branding strategy Having established the importance of a robust branding strategy, the next stage is how to get yours in place. Consider the following three steps before you implement your employer branding strategy: Conduct an employer valuation proposition (EVP) assessment: An EVP outlines the unique set of employee benefits. It should be based on deep insight into your employees' needs so that you can ensure that they've met before and after they join your company. This will help you understand what your business offers and how it stacks up against the competition. Creating a dedicated digital presence: To maximise your employer branding strategy, you need to create a dedicated digital presence. This will help broaden your reach to potential employees. Your website and social media platforms should be designed with employer branding in mind, showcasing your company culture, values, and benefits. It's also essential to ensure that your website is up-to-date and user-friendly. If it's not, you could be losing out on potential talented applicants. Be ready for change: If the last two years have taught us anything, it's that change comes quickly. Agile companies will flourish; those who don't embrace change will find themselves out of date and behind the curve as a business. Recruitment is a volatile business; to retain top talent, your employer brand must be able to adapt and continually improve. The best employer brands can stay ahead of the curve and keep up with the ever-changing demands of the market. It's imperative to keep in mind that ignoring the branding of your firm or business isn't wise. By not taking the issue seriously, you are telling the market that you don't realise how important this is when individuals attempt to figure out why you're a viable alternative for their future. Therefore, it's essential to appreciate what employer branding is, why it matters, what your employer brand says and what steps you can take to build a unique and attractive one. Mary Cloonan is the Founder of Marketing Clever.

As we embark on shaping the next phase of work, there is a mix of concern and excitement about getting the transition right. Kevin Empey explores what leaders can do with this once-in-a-generation opportunity to mould the future of work here and now. After overseeing the most dramatic shift to work in modern history over the last two years, leaders are now centre stage again with the expectation to guide and lead organisations through an even more complex and tricky phase of work design. As many have remarked in recent months, it was one thing to get people out of the office against the backdrop of a pandemic and a standard set of rules and guidelines for everyone; it is quite another to get people back to a new model of work that is complicated by choice and continuous comparison with what everyone else is doing. Three work phases Most organisations moving to a hybrid or more blended model (remembering that there are thousands of jobs where remote working is not an option) typically agree that we are looking at progressing through at least three phases: Experimental: a tentative, almost experimental type experience that is currently underway for many, influenced by the changing realities of COVID-19. Transitionary: a more deliberate, test and learn and strategic phase, with a transition to different ‘target’ working models that are more sustainable and hopefully free of the constraints and concerns around COVID-19. Most agree that we are also not likely to get this transition perfectly right the first time. Bedding-down: the realities, lived experience and outcomes from the transition to new target models are truly revealed, understood, and implemented over the next couple of years. On the back of these three phases, leaders need to consider two things: The operational and logistical challenge of getting people safely through these phases; and The strategic challenge of creating a new work model, associated people processes, and a leadership approach and culture that is ultimately successful and purpose-built for the organisation and its future. Strategic agility The exact sequencing of these three phases and two workstreams will differ from organisation to organisation. However, there is one foundational quality that will maximise the success of this change-management experience and prepare the organisation and workforce for further inevitable disruption into the future. That quality is strategic agility. Strategic agility is a complex, ambiguous, vulnerable leadership challenge for everyone: organisational leaders, managers, human resources, and employees. But the transition to the next phase of work is also an invaluable case study of agility in action – a case study that we can learn from, experiment with, and embed into our ways of working. The longer-term prize for leaders and employees Over the next 6 to 12 months, the potential prize for organisations is not just a safe and successful transition to a new, post-COVID-19 work model. It is also about using the learning and experience of this transition (along with the lived experience of leaders and employees over the last 22 months) to help organisations develop and embed more agile ways of working, leading and thinking for the future. Being deliberate about developing these skills over the coming months will give us the ability to deal with any change, uncertainly and disruption. Importantly, it means our leaders and our workforces will be able to flourish and thrive in the longer-term future of work and not just respond and cope from one disruption to the next. Conscious development of the sustained and deliberate capability of agility at an organisational, team and individual level will be the long-lasting legacy of COVID-19. And this prize can be won through our combined work over the next year as we go through the experience of co-creating new, successful working models and working lives. Kevin Empey is the Founder and Managing Director of WorkMatters. He is also the author of Thrive in the Future of Work, published in 2021.

Since moving to a digital environment, knowing how to market yourself is a skill worth investing in. Rachel Killeen discusses a few ways to make yourself stand out from the online crowd. In psychology, one of the best ways to boost happiness is connecting with others and sharing skills and knowledge. This can also be good for your career profile and your business. Learning to share your skills, knowledge, and best practice is well worth the investment. Review your profile pages It is well documented that prospective employers, clients and business contacts check out your online profile before they meet you for the first time. This creates the first impression of you and your credentials. Google your name and review the profiles that relate to you and correct details out of date. Then look again at your profile to see how you can make the content relevant, useful and valuable to clients, employers or contacts who explore your profile for a specific purpose. Throughout your career, you have learned, practised and honed a unique set of skills. Have you documented those skills fully in your LinkedIn profile, on your business website and on any sites that contain your profile? It is worth updating any profiles that are more than a year old and really consider any relatable milestones in your career – roles, qualifications, experiences, and skills. Share your skills and knowledge Where possible, add new content to your profiles. Think about why a person might want to read your online profile and provide content to meet the needs of those people – help them decide that you are a person they want to work with. Over the last year, you have most likely broadened your skill base. Think about how can you share some of this material, not only to expand your online profile but also to help others. A book or article reference, a set of guidelines, answers to FAQs, an article or web page or a briefing note – any of these posted on LinkedIn, on your business website, or as an email update will provide insights for others to benefit from and help to position you as an expert in that field. Reveal your personality While the debate may rage on about business being impersonal, the human touch has gained traction in recent years as companies and practices aim to forge personal relationships and build loyalty. Reveal one or two nuggets about who you are as a person in your LinkedIn or website profile or other social media – your hobbies, your favourite music, the sports you play or follow, places you visit, and books you might recommend. Forging connections with others is more valued now than ever, especially when people work from home and miss social and personal engagement. Highlighting your personality provides opportunities for small-talk and common-ground – or even illuminating opportunities for difference and debate. Identify people you would like to connect with It’s a curious fact that when you decide you want to connect with someone, it very often just happens. You design your online profile, your website communications, your Twitter comments and social media pages for a reason – to attract new employers, new clients and new career opportunities. Who are those employers, those clients, and what opportunities would you most like to gain? Prepare your profile to meet those connections – what would a new client need from this website, from your LinkedIn profile, from your email updates? How will an employer seeking a person of your standing recognise that you are the person they require? How do professionals at the next level profile their skillset, persona, and career journey? Look at the profiles of those in the roles in which you aspire. Broadcast your capability by sharing your knowledge and actively demonstrating that you have the skills, the connections, the personality and the profile to take you to the next level. Rachel Killeen is the author of Digital Marking (2019) and is a PhD student in Women and Gender Studies at Trinity College Dublin.

To flourish, all businesses need to employ excellent talent. In an ever-increasing digital age, how can hiring managers keep up? Dr Mary Collins explores the latest recruitment technologies available. Global talent shortages are reported to be at the highest levels in 15 years, with 69% of companies globally reporting talent shortages in 2021, according to the 2021 Q3 ManpowerGroup Talent Shortage and Employment Outlook Survey. All businesses need the right talent to move forward. From the smallest start-ups to the largest global enterprises, having the right talent at the right time provides a competitive edge that can guarantee success. This is especially true of businesses relying on professionals, particularly in the knowledge economy where the margin for error in hiring decisions is low, and especially in smaller organisations, where every hire counts. But what does the recruitment landscape look like now in a digital-heavy age? The balance of power The concept of ‘The Great Reshuffle’ has gained momentum in recent times, where people are reflecting on their career values, motivations and work-life balance in a post-pandemic world. Talented people will always have choices, and it is incumbent on business leaders to continue engaging and retaining talented employees. How employers respond during times of crisis will be remembered, and a positive response will generate loyalty of current employees and an enhanced employer brand for future hires. The candidate and hiring manager have always been central to the talent-acquisition process. However, as hiring has grown in importance as a key strategic imperative for organisations, the balance of power has shifted away from the hiring manager and towards the candidate. The new rules of recruitment While traditional talent recruitment methods such as graduate hiring, agencies, and job advertisements are still necessary, new approaches must be embraced in a market of key talent. With the forced move to digital over the last few years, automated video interviews have become an increasingly popular part of the recruitment process. Instead of being on a video call with a human interviewer, the candidate will see questions and scenarios presented on screen and record themselves responding to these as though it were a traditional interview. While this may seem like an impersonal approach to recruitment, it allows greater flexibility for the candidate. Instead of scheduling a time with the recruiter, candidates can take the interview at any point, which suits those with childcare commitments during the day or even people living in different time zones. Furthermore, with robotic process automation and psychometric testing, candidates who may excel in the role but do not ‘interview well’ can be identified. Disruptive technologies Recruiters and hiring organisations should embrace disruptive technologies to broaden the talent pool. Some of the more disruptive technologies in talent acquisition are as follows: Artificial intelligence (AI): AI fact-based algorithms make more logical recruitment decisions, which can help reduce bias through screening candidates objectively and without prejudice based on defined skillsets and qualifications. Robotic process automation (RPA): Robotic process automation involves configuring software to capture and interpret a company’s existing applications for processing transactions, manipulating data, triggering responses and communicating with other systems. Natural language processing (NLP): Natural language processing (NLP) allows computers to ‘understand’ and interpret human language. When people interact with AI, natural language processing is important for creating a positive interaction. Predictive analytics: Predictive analytics uses algorithms to find patterns in data and then uses these patterns to model or predict the future. In recruitment processes, it can use large datasets on trends and patterns in hiring to show hiring managers how long it will take to fill a position and the optimum compensation and benefits packages to secure successful candidates. To attract the brightest and the best, recruiters need to ensure that they’re using the most cutting-edge technology to accommodate an ever-growing diverse talent pool. Dr Mary Collins is a Chartered Psychologist and Executive Coach at the Royal College of Surgeons. She is also the author of Recruiting Talented People (2021), published by Chartered Accountants Ireland.

Employees’ well-being should be at the top of every company’s agenda all year, not just on Blue Monday. Dawn Leane gives five easy tips for leaders to best support the people in your organisation. In addition to the ongoing impact of COVID-19, we are currently experiencing dark mornings and nights, insufficient funds, Dry January, and busy work periods, resulting in stress levels being at an all-time high. The Health & Safety Authority are advising that “there is a mental health fallout from COVID-19. While the virus is a public health issue, it affects individuals’ wellbeing, sense of security and stability, performance, and resilience. This will also affect their work, how they perform at work and the attention they can afford to give to work.” If ever there was a time for employers to go the extra mile to support employee well-being, it’s now. Here are five deceptively simple ways to support employees. Encourage regular breaks It is important to get outside for at least 20 minutes a day, preferably in the morning. Daylight and fresh air promote vitamin D production and better sleep. While remote working should increase flexibility, it can lead to poor work practices, such as employees feeling they must always be available because they have lost sight of the boundary between work and home. As with all wellbeing initiatives, employers can have the greatest impact by actively setting an example, rather than just giving tacit permission. Bring people together Research shows that 80% of 18 to 34 year olds keep low or anxious feelings to themselves. Social interaction brings significant benefits, both mental and physical, providing an outlet for such feelings. Employers can create opportunities for greater connectivity by celebrating life events, hosting coffee mornings or virtual lunchtime quizzes, issuing newsletters or activating employee recognition schemes. These activities will help reduce feelings of loneliness and isolation, while encouraging positive relationships among colleagues. This is particularly important for new hires who may not have the usual opportunities to integrate. Promote employee assistance programmes Most organisations provide structured employee assistance programmes. However, employees may not always be aware of their existence or of the extent of benefits available. A wide-range of resources are usually offered, from counselling to financial education, parenting advice and health checks – and are often available not just to the employee, but to their household as well. January is the ideal time to review such programmes, asking what else would be valuable. It is also important to ensure that programmes are accessible to all and hybrid-work friendly. A reminder of the help available and offering regular check-ins can support employees at a challenging and stressful time. Practice kindness It may be clichéd, but kindness is important in the workplace. That doesn’t mean that you can’t have honest conversations or address issues, but we rarely know what insecurities, challenges or worries lie beneath somebody’s breezy and cheerful demeanour. In this context, being kind means assuming positive intent, unless proven otherwise. Kindness benefits both parties as it can strengthen relationships and increase our sense of satisfaction with life. Offer appropriate challenges It doesn’t need to be scaling Kilimanjaro to have impact. Providing opportunities for training and development, kicking off a project, speaking at an event, problem-solving or establishing good work habits are all mentally stimulating and can increase levels of self-motivation. Challenging work can keep employees engaged and interested in their role. The key word here is ‘appropriate’. Most new year resolutions fail because people try to tackle too much and it becomes overwhelming. It’s always important to support employees’ mental health, but it’s particularly important in January. Apart from being the right thing to do, having a healthy, happy and motivated workforce makes good business sense. Dawn Leane is founder and CEO of Leane Empower.

With the cold and dark days and nights this month, it’s no wonder psychologists dubbed the third Monday of January the most depressing day of the year. But do we really have to be depressed? Dr Claire Hayes sheds some light on the bluest of Mondays. ‘Black Friday’, Christmas and New Year have been and gone and we are now left facing ‘Blue Monday’ on 17 January. The concept dates from 2005 when a British travel company cited a formula that a psychologist, Dr Cliff Arnall, had developed, pointing to the third Monday in January as being the most depressing day of the year. Opinions – particularly those involving statistics – must be treated with care. It can be easy to buy into the idea that this is the most depressing day of the year, particularly if you are in financial trouble due to over-spending during the festive period. Certain companies may welcome the idea of a marketing opportunity to make the ‘worst day of the year’ a little bit easier by buying their products. However, it’s important to take a deep breath and think about why we might feel this day is harder than the rest. The Pygmalion effect The ‘Pygmalion effect’ or ‘the self-fulfilling prophesy’ is very powerful. If we go to a movie expecting it to be a waste of our time, we are priming ourselves to leave feeling disappointed. If we face into Blue Monday expecting it to be the worst day of the year, we might pay more attention to what we think will confirm our expectations. Suddenly, normal events such as traffic, rain and even normal interactions with other people can be interpreted through the lens of ‘this is awful’. Dark days You must ask the question: can our moods get better or worse according to the time of the year? Those who experience Seasonal Affective Disorder (SADS) notice that their mood is much lower during the winter months. However, there are some who experience depression who enjoy the dark, cosy winter nights and notice that they feel worse at times when they are supposed to feel good, like during the summer, while on holidays, or celebrating events. In short, we are all individual; some of us may feel low on 17 January, others may not. Choosing your mood Dr Victor Frankl was a prisoner in a concentration camp during the Second World War. His book, Man’s Search for Freedom, emphasises how we can choose to respond to even the worst of circumstances. And while Blue Monday will be over by 18 January, it’s important we use the day as an opportunity to understand depression. Statistics vary, but on average, one in ten people can experience depression. This can range from mild to severe, affecting energy levels, sleep, and eating, as well as mood. While you may feel down on this particular day of the year, keeping perspective is as important as indulging your dark days. So, is there some truth in the third Monday in January being the most depressing day of the year? Personally, I don’t think so. It depends on so many variables that we simply cannot measure. The key question is: how can we challenge the idea that any day of the week or year, be it 17 January or any Monday, is depressing? A day does not have the power to be depressing; it is what we do with it that counts. Days tend to have moments that are challenging and moments that are easy. Let’s count the special moments and learn how to cope with the more challenging ones. Dr Claire Hayes is a Consultant Clinical Psychologist. Aware, Ireland’s national organisation for people with depression and bipolar disorder, has a wealth of information freely available on its website, www.aware.ie.

With climate action an ongoing imperative for organisations, it’s essential for companies to embed it into their strategies. Martin Kennedy explains how companies can do this by using the UN’s Sustainable Development Goals (SDGs), with a particular focus on SDG 13. In 2015, the United Nations General Assembly came up with 17 interlinked global goals designed to be a “blueprint to achieve a better and more sustainable future for all”. These 17 goals are called the Sustainable Development Goals (SDGs) and are intended to be achieved by 2030. Number 13 of the SDGs, ‘Climate Action’ (SDG 13), urges us to combat climate change and its impacts. Climate change is now affecting every country on every continent, visibly disrupting national economies and affecting lives. What can Chartered Accountants do? As Chartered Accountants and finance professionals we can be a driving force in creating environments where individuals and companies can make a real difference by implementing the SDGs. We can raise awareness and drive advocacy of the SDGs, implement actions within finance and business communities and measure and report on progress towards the SDGs. But how do we get started? The best place is to examine your company’s strategy, making sure you do the following: Educate yourself and employees on SDG 13. You can find information on the UN’s website. Identify your company’s initiatives that are currently aligned with SDG 13. Learn more about how the goals, its together with their relevant targets and KPIs, to see how they are directly and indirectly related to your business activities. Implement the most impactful initiatives. For example, making improvements in your energy efficiency, renewable energy, waste management, green procurement, vehicle emissions, water conservation, and pollution reduction. When implementing improvements in these areas, set measurable targets so you can monitor your progress against them. Report on progress routinely. It is crucial to integrate the SDGs into core business reporting processes to ensure transparency and accessibility to various internal and external stakeholders. Consumers and investors are increasingly more interested in how organisations are impacting both positively and negatively on the climate and on society; the sooner an organisation can set up robust reporting of the impact of sustainability related matters of their business, the better. It is also important to understand whether your company is likely to fall under and meet the reporting requirements of the European Commission’s Corporate Sustainable Reporting Directive (CSRD), which is due to replace the Non-Financial Reporting Directive (NFRD). Over 49,000 companies will come under the scope of this new directive, which will cover the financial year 2023. Communicate your company’s commitment to sustainability. This can be included on your website, in email signatures and on other client and customer-facing content. You can reference SDG 13 for the initiatives related to climate action. Lead by example. Be an ambassador on climate action to your employees, suppliers and customers. Quick wins As companies start a fresh new year, below are some ‘quick wins’ that you can action now to achieve some SDG 13 improvements: Minimise business travel as much as possible. This is an immediately effective way to reduce emissions and cut your ‘carbon footprint’. Reduce energy consumption by turning off lights in the office in the evening, slightly lowering the heating or the air conditioning or plugging out devices when not needed. Reduce waste by avoiding disposable cups, stirrers, and capsules for the coffee machine and use kitchen crockery instead. Reduce the number of items being printed out and sort waste for recycling correctly. Ensure all supplies are sustainably sourced and certified. Old appliances and heaters in offices can consume a lot of energy. Replacing such equipment with energy-saving devices is a good long-term investment. Consider switching to a green energy provider. Renovating an office space? Consider climate-friendly alternatives for materials, such as eco-friendly non-toxic paints, and installing water saving taps in the toilets. Installing solar panels or a rainwater harvesting system will also help minimise your energy and water use. Supporting organic and ecological products can help build sustainability habits among your team, for example, sustainable Christmas gifts for employees. Set up or re-launch your company’s ‘Green team’. This is an effective action to take as it is relatively easy to do and its impact can be measured. Look at the other SDG goals It is worthwhile to note that the SDGs are interlinked. When you imbed SDG 13 into your strategy, you may also be contributing to the goals of other SDGs – for example, Affordable and Clean Energy (SDG 7), Sustainable Cities and Communities (SDG 12), Life Below Water (SDG 14), and Life on Land (SDG 15). Climate change threatens to undermine food production, water supplies, ecosystems, energy security, and infrastructure. However, tackling this urgent issue now can also bring benefits, such as new ‘green’ jobs, improved competitiveness, economic growth, cleaner air and secure energy supplies. Martin Kennedy is Head of Internal Audit atAzelis and member of the FinBiz2030 Ireland Taskforce Climate Action workstream. Contributions from Aileen Noonan and Martina Carroll, FinBiz2030 Climate Action workstream.

A fresh new year is a great time to reflect on your career and where you want your future to go. Efficient time management, says Sean McLoughney, is critical to making these plans a reality. It is that time of year again when ambitious business goals are agreed upon, strategic plans are discussed, and managers set performance expectations for their team. It is also when people think about their careers and set themselves some career goals. Central to these plans and discussions is goal setting. While people are generally good at writing goals and planning their next career move, achieving them is still challenging. One of these challenges is time or, more precisely, the perceived lack of time. However, this is a convenient excuse in most cases – we tend to spend more time planning our annual holiday than planning our careers. This year make your career a priority by devoting sufficient time to ensure you achieve your career goals. Below are six time management steps that will get the best return on your time when managing your career. Step one – Set your career goals High-performing companies are underpinned by a good business plan with action goals used as a roadmap for success, so why not apply that strategy to your career path? Start your career plan by writing what success looks like for you by the end of the year. This might entail describing the role you seek, the type of work you would like to do or what you would like to achieve. Next, write some goals that will enable you to turn your plan into reality. Use the SMARTER Goal system when writing your goals: Specific – have you described the process needed to achieve your goals? Measurable – can the goal be measured? If so, how will you measure it, and how will you know that you have completed the goal? Aligned – have you aligned your goals to your career plan? Realistic – how realistic are your goals regarding your experience, skills and time capacity? Time –how much time will you need to complete your goals? Are you benchmarking progression? Engaging – how do these goals motivate you? How will they impact your career? Reward – what will you gain when a goal is achieved? Step two – Why it matters When you set a motivational goal, you are more likely to set aside sufficient time to complete it. It would help if you visualised your reward to remain motivated. Answer these questions: Why does this goal matter to you? What will you gain by achieving it? Your answers should increase your motivation levels and provide some focus when you encounter a setback. Step three – List your activities Break your goals down into concrete action steps or tasks. Use a spreadsheet or planner to list your tasks to give you greater oversight of everything you need to do to achieve your career goals. For example, you might need to complete a skill gap analysis by comparing your current skills set against the skills required for your preferred role. Step four – Estimate time One of the main reasons career planning fails is not calculating how much time it will take you to complete a task – you write a plan, but you don’t work out how much time you need to implement it. In your spreadsheet or planner, write the estimated time you require to complete each task on your list. Now you can see clearly where your time can be spent and start to budget accordingly. Step five – Time-management balance sheet Understanding your time capacity by applying the ‘time-management balance sheet’ principle is simple. The time-management balance sheet is a snapshot of your time capacity at a particular moment. In step four, you have calculated the amount of time required to complete your career goals; now, you must find the available time. Check your diary to see when you are free to spend time managing your career. Aim to spend some time working on your career progression every week. Ensure you have enough time available to complete your tasks. If you don’t have enough available time, you need to prioritise your list. Step six – Commit to your schedule Once you have identified an opening in your schedule, allocate this time to a specific task – book in the task in the same way you would a meeting. Commit to completing the action at the agreed time. Schedule a month’s worth of tasks to begin this approach. Writing the tasks into your diary will also increase your accountability. Review your progress at the end of each month and then set aside time for next month’s tasks. Remember, successful careers don’t happen by chance; they result from good planning and taking personal responsibility for its direction. Planning is a forerunner to success; great careers also require an investment in time. Seán McLoughney is the founder of LearningCurve and author of Time Management and Meaningful Performance Reviews, both published by Chartered Accountants Ireland.

Customs declarations have escalated post-Brexit, but is enough attention given to them? Brian McNamara explains the importance of keeping on top of customs compliance risk assessments. As a result of Brexit, the volume of Irish import declarations increased sharply in 2021. Preliminary statistics just published by Revenue indicate that customs declarations processed in 2021 increased to 25.4 million compared with 1.8 million processed in 2020. Most trading businesses saw their customs exposure increase, while some companies submitted declarations for the first time. Any business operating in a customs environment must ensure customs compliance. Even if a company outsources the filing of customs declarations to a third party, such as a freight company or clearance agent, the trader remains fully liable for the accuracy of the declarations. Further, it is essential to be aware that customs risk does not end when goods pass through the port. Even if a shipment has been “green” routed through customs, the information could contain errors. Any incorrect data or under-payments found as part of a customs audit by Revenue could lead to back duties, fines and penalties; so, importers need to retain backup documents for up to four years after the date of import. Customs Compliance Risk For many in practice, customs compliance risk will now be on the 2022 audit planning meetings agenda. It is also advisable for companies to carry out spot checks on their import declarations for accuracy. As part of the customs compliance risk review, the following five ‘boxes’ as per Revenue’s Automated Import System (AIS) should be highlighted as important areas of import declarations to be aware of: Box 22 – agree the value and currency to the purchase invoice. In most cases, it will be a commercial invoice that will back up the import. However, for some transactions (an intercompany movement, for example), it may be another document such as a packing list. Box 33 – check the commodity code (a code used to classify products for import and export) in the declaration against the EU Customs Tariff (TARIC) database for reasonableness. Commodity codes are standard across the 27 members of the EU, and TARIC lists all valid EU commodity codes. Box 36 – if a code of ‘300’ is in this box, it means that the importer has claimed preferential import duty rates, i.e. the importer is trading with a country that has agreed to certain tariff benefits. It is essential to check the validity of this code as an importer should only be claiming preferential duty rates if the imported goods are of preferential origin. They must have the documentation to prove preferential origin at the time of import and retain them for four years. Box 44 – if ‘IEPOSTPONED’ is shown in box 44 of the import declaration, the importer has availed of postponed accounting for import VAT. Postponed accounting for import VAT was introduced in January 2021 to mitigate the cash flow impact of the return of customs on Great Britain to Republic of Ireland trade. All import VAT postponed by a trader must be properly accounted for in their next VAT return. Box 47 – import duty is shown as tax type A, with import VAT being tax type B. Agree the import VAT amount to the VAT return file to ensure that it is correctly accounted for. Customs declarations are like a tax return and should be treated with the same level of seriousness. Non-compliance can be costly for a business, particularly if an error remains undetected for several years. Regular declaration reviews are essential to get comfort in the accuracy of declarations being filed. Brian McNamara FCA is Managing Director of SwiftFile.

While the economic future is bright for the island of Ireland, we mustn't take it for granted. Neil Gibson outlines lessons learned from the last two years and what challenges lie ahead. It is encouraging to report that the all-island economy ended 2021 in much better health than expected despite the economic and societal headwinds of the past 22 months. The economic rebound has been quick and substantive to date, driven by a combination of well-timed policy responses and the ingenuity and flexibility of the business base. The economy is dealing with labour shortages and price increases exacerbated by high demand levels. These problems can be viewed as consequences of success, but it does not make them any easier for businesses or policymakers to navigate. The emergence of the latest COVID-19 "variant of concern" adds renewed uncertainty to the outlook as many unknowns remain about its severity and impact at the time of writing. The 2022 outlook for the Republic of Ireland (ROI) and Northern Ireland (NI) has been revised upwards from forecasts produced in spring 2021, with the labour market outperforming expectations. The pandemic has hastened a trend that has been gathering momentum – not all growth is equal. Purposeful growth that brings together economic, societal, and environmental development has become the goal for policymakers, citizens, and business leaders alike. The resilience and adaptability of the all-island economy will be tested further as the challenges of the "three Ps" – people, planet, and prices – move into sharper focus this year. Can the headwinds become tailwinds? The headline economic performance may be better than expected, but not all businesses are booming. The ever-changing nature of the virus, supply chain disruptions, and rapidly increasing prices all present significant headwinds for many companies. A strong labour market recovery amid a slowdown in migration also means that many businesses struggle to attract and retain talent. The economic outlook appears much more daunting when these short-term challenges are coupled with the necessity to transform towards a more sustainable future. The evidence of the past 22 months has shown that the organisations that can turn these challenges into opportunities will achieve unparalleled success. Finding talent in new places, deploying technology to mitigate price increases, achieving sustainability goals through innovation, clear leadership, and targeted investment are all traits of businesses that have thrived in these uncertain conditions. The critical question for the wider economic outlook is whether a sufficiently broad cohort of businesses can participate in this transformation. Policy plan remains 'grow faster' The UK and ROI budgets emphasised the need to keep public spending levels high to tackle ongoing pandemic issues and accelerate efforts to address significant societal, environmental, and economic challenges. The two most prominent issues set out in the ROI and UK budget speeches were climate change and housing. It was evident that the key policy choice is to raise taxation to meet spending rather than curb spending to match income. There were no widespread austerity measures put in place across either economy despite the levels of borrowing incurred due to the pandemic. However, the UK did introduce two major tax increases to rebalance public finances and facilitate sustained elevated levels of public spending, increasing national insurance and the headline corporation tax rate. In ROI, strong levels of growth and tax receipts have safeguarded against any immediate tax rises for the time being. However, the OECD global tax agreement will modestly increase the corporation tax rate. Reassessing risks is an imperative Given the outperformance of the all-island economy, it may seem pessimistic to warn of complacency as a risk to economic growth. Still, as the emergence of Omicron demonstrates, it is essential not to take the strong recovery for granted in 2022. The availability of a seemingly endless supply of public money to deal with the pandemic, the assumption by most economists that inflation will be temporary, and the availability of low-cost finance are all open to challenge. The public finances will need to be repaired, particularly if interest rates rise sooner rather than later. Traditionally, technology, global competition, and labour supply would mute prices. However, these assumptions are now being challenged as wages are rising and consumers are becoming more conscious of suppliers' ethical and environmental standards. Growth is always hard-earned, and the ingenuity and adaptability that has been evident across the island economy will be required again. As scientific evidence shows, there is very little calm after the storm, but at least the economy faces the challenges from a more robust platform than predicted. Neil Gibson is the Chief Economist at EY Ireland.