Information for complainants

Professional Standards advises all complainants, in the first instance, to make use of any internal complaints process which the IP may have. As many problems relate to lack of communication and misunderstanding it may be possible to resolve the matter before referring it to the Gateway or Professional Standards.

If the complaint relates to insolvency procedures governed by Irish legislation, the complaint should be made to Professional Standards.

If the complaint relates to insolvency procedures under the insolvency legislation of Great Britain or Northern Ireland, the complaint should be made via the Gateway. For more information on the Gateway, please refer to Complaints Gateway page.