Assertive Communication


An engaging and interactive one-day workshop exploring which focuses on participants being able to influence in meetings, presentations and general business interactions which is a key interpersonal skill. This course provides you with the tools and techniques to communicate effectively and with clarity. Being able to challenge constructively and with confidence is an inherent skill for managing different stakeholders in business.

Venue details:  
Chartered Accountants House, , Dublin
Start date & time:  
10 September 2020 09:30
End date & time:  
10 September 2020 17:00
By registering for this course you have accepted the terms and conditions
Training ticket cost:  
CPD hours:  
Speaker details
First nameLast name
Fiona Flynn


Product type:  
CPD course
Leadership and personal effectiveness

Who should attend

This course is suitable for those wishing to improve their communication skills, so they can maximise their interpersonal relationships.

Course overview

  • Key components of communication - Words, tone, body language (including tips for positive body language and understanding body language)
  • Learn how neuroscience and our attitudes and emotions impact on the effectiveness of communication
  • Self-awareness - How do we show up when communicating
  • Learn how to build trust and respect through assertive communications
  • Understand passive/aggressive/assertive communications styles in conflict handling, as well as understanding defensive habits - What triggers them? / How to manage them?
  • Listening techniques for effective communication
  • Learn effective techniques to communicate assertively
  • Build a relationship map - Understanding how to influence and communicate effectively with different personality types
  • Practical tips and techniques that can be applied on a daily basis, including role plays
  • Action plans and learning points

Key learning outcomes

By the end of this course, participants will be able to:

  • Understand the key components of body language
  • Be better equipped to communicate effectively and respond to the communications of others
  • Identify clear plans of action to improve their overall communication skills

Speaker bio

Fiona is an experienced Senior Management professional with over 20 years sales and marketing experience, including the creation; development and mentoring of large cross sector sales teams. Fiona's coaching style is an ability to connect with people at a human emotional level, enabling them to develop their awareness and understanding of their behaviours together with the emotions and beliefs that drive them.