PC4 This code refers to content for Level 4 Leader (C Suite CEO/CFO) in professional & commercial skills ? Professional & commercial skills

Agile thinking - What are the landmarks?

• You can think creatively in response to challenges from internal and external environments and stakeholders. You can devise and adjust strategy in response to change and challenges

Stakeholder engagement - What are the landmarks?

• Meet stakeholders needs and ensure their objectives are met. Adjust strategic direction to achieve this where necessary
• Build high level relationships and partnerships with internal and external stakeholders. Leverage these to the maximum benefit of the organisation

Performance management - What are the landmarks?

• Devise and define the objectives and goals for the organisation. Work with line management to monitor, review and interpret performance
• Translate business opportunities into concrete measures that benefit the organisation

Organisational knowledge - What are the landmarks?

• Use your indepth knowledge of corporate politics to handle complex situations effectively with tact and discretion

Organisational alignment - What are the landmarks?

• Ensure your management team aligns people, processes and structures with the needs of the strategic direction of the organisation

Resource management - What are the landmarks?

• Ensure resources are in place to enable line management to achieve strategic objectives

Performance improvement - What are the landmarks?

• Translate organisation strategy into concrete actions that improve organisation performance
• Work closely with line management to ensure that they are motivated and they have the resources to improve organisation performance

Influencing - What are the landmarks?

• You are skilled at stating an opinion with confidence and impact: you present complex concepts strongly, persuasively and convincingly
• Deal with difficult on-the-spot questions from internal and external stakeholders
• Anticipate and build on other's reactions to keep momentum and support for an approach
• Explore creative solutions with others to overcome challenges
• Accomplished at managing conflict; the ability to identify key issues, find creative and mutually acceptable solutions, and reduce the emotions that prevent a resolution

Negotiating skills - What are the landmarks?

• Encourage the use of and demonstrate competence in more than one style of negotiation and adapt your approach depending on the counterpart and context

Developing talent - What are the landmarks?

• Delegate authority and responsibility with the capacity to do a task in your own way. Empower and encourage others to take the lead and learn new skills
• Promote the sharing of expertise and support learning opportunities across the organisation
• You are transparent about staff's potential to take over new responsibilities and ensure that an effective succession plan is in place for talent.

Professional values - What are the landmarks?

• Have strong professional values including integrity, impartiality, intellectual honesty, objectivity, respect and confidentiality and encourage these values in others and within the profession
• Demonstrate a commitment to quality, continuous improvement and accountability for decisions and actions
• Display a commitment to the public interest and acting for the public good
• Exercise professional scepticism and judgement

Resilience/endurance - What are the landmarks?

• You show resolve and commitment to your decisions and continue with your chosen path even in the face of opposition or resistance
• Endurance and hard-working
• You are loyal, dedicated and tenacious
• Remain calm, composed and maintain concentration and focus in a crisis thereby setting an example to and reassuring others
• Put things in perspective and don't react emotionally to or take criticism personally

Stress management - What are the landmarks?

• Can recognise the triggers and impacts of stress. You have ways to positively manage the stress levels associated with your role and level
• You recognise the symptoms of stress in others and encourage and support them to take the appropriate actions.
• Maintain a consistently high standard of work when working under exceptional and sustained demands and pressure

Career management - What are the landmarks?

• Invest time in planning and preparing for the next stage of your career. Seek and use professional support with the development of a career plan

Self-mastery/emotional intelligence - What are the landmarks?

• As a leader who drives change, you can see, understand, control and evaluate your own emotions and those of others. This enables you to influence, motivate and inspire those around you. You have the ability to reflect on your own strengths and development needs and have the discipline, focus and will to use these for the benefit of others.