PC3 This code refers to content for Level 3 Expert (FCA) in professional & commercial skills ? Professional & commercial skills

What do they look like?

Now you can strategically engage external stakeholders to achieve yours and your organisation's goals. Managing your own career and personal wellbeing are vital too as you progress.

Professional skills include commercial awareness, self-management, and a recognition of the culture of the organisation and broader business, economic and political contexts.


Organisational knowledge - What are the landmarks?

  • Understand the nature and limits of organisations and uses that knowledge to influence and manage
  • Use knowledge of corporate politics to handle complex situations effectively and with discretion

Resource management - What are the landmarks?

  • Set and refine priorities and reorganise staff teams and workloads to meet internal and external demands

Commercial focus - What are the landmarks?

  • Assess group performance against goals and identify areas for improvement and change
  • Align people, processes and structures with strategic direction and the needs of the organisation
  • Translate potential business opportunities into concrete actions that benefit the organisation
  • Build existing and new relationships with internal and external stakeholders

Agile thinking - What are the landmarks?

  • Think creatively in response to challenges from internal and external factors

Influencing - What are the landmarks?

  • Handle strategic communication issues effectively in potentially challenging or sensitive situations
  • Purposely plan written and verbal communication to suit the format, audience and context to positively influence
  • Deal with difficult on-the-spot questions from internal and external stakeholders
  • Anticipate reactions of others to keep momentum and support for an initiative
  • Explore creative solutions with others to overcome challenges

Negotiating skills - What are the landmarks?

  • Constructively work towards a win-win solution during negotiations
  • Explore creative solutions with others to overcome antagonism and to develop partnerships
  • Demonstrate more than one preferred negotiating style

Stakeholder engagement - What are the landmarks?

  • Determine strategic direction and long-term opportunities to best meet evolving stakeholder needs
  • Know when it is appropriate to push others to consider difficult issues and act accordingly to support them
  • Act as a trusted adviser, providing independent opinions and solutions to complex problems

Team management - What are the landmarks?

  • Manage team assignments within and outside of your own area of responsibility and promotes working across teams
  • Promote group morale and productivity by being clear about expectations
  • See potential conflict and take action at the appropriate level

Developing Talent - What are the landmarks?

  • Delegate authority and responsibility and encourage others to take the lead and to learn new skills
  • Promote sharing expertise and support learning across the organisation

Project Management - What are the landmarks?

  • Initiate and manage finance and cross-functional projects and bring them to a successful conclusion
  • Become a mentor to more junior team members

Professional Values - What are the landmarks?

  • Have a strong sense of integrity, impartiality, intellectual honesty, objectivity, respect and confidentiality and encourage these values in others and within the profession
  • Demonstrate commitment to quality, continuous improvement and accountability for your decisions and actions
  • Takes ownership of compliance, ethical and other issues in order to protect the organisation's  reputation and professional standards
  • Display a commitment to the public interest and acting for the public good
  • Exercise professional scepticism and judgement

Resilience - What are the landmarks?

  • Can adapt positively to challenging circumstances and bounce back having learned from the situation, to "dust yourself off". Encourage and support others to do likewise
  • Put things in perspective and don't take criticism personally
  • Demonstrate stamina and determination when dealing with obstacles

Stress Management - What are the landmarks?

  • Able to recognise the symptoms, triggers and impacts of stress and then implement techniques to deal with this and the demands of your role. Recognise the symptoms in others and encourage and actively support them to take the appropriate actions.

Career Management - What are the landmarks?

  • Invest time in considering and planning for the next stage of your career. Seek guidance if necessary.

Development activities

How can you get there?

Here are our suggestions for boosting your skills in the three main areas at this stage of your career.
Don't forget, many of these are FREE!

  • Continue to refer to and use the Career Pathway to keep you on track and focussed on your goals
  • Use the Chartered Accountants Ireland career service to access a career coach/mentor
  • Mentor junior staff members
  • Develop and follow a career/personal development plan
  • Review your performance appraisal feedback
  • Keep a reflective learning journal
  • Keep attending relevant CPD Courses
  • Read Chartered Accountants Ireland Publications including Accountancy Ireland
  • Refer to Harvard Business Review/Forbes articles
  • Volunteer for cross-functional projects
  • Volunteer for social committees and events
  • Coach or help out with community or sports teams
  • Watch TedTalks
  • Develop your LinkedIn Profile
  • Join industry/professional groups
  • Speak/present at events
  • Exercise/yoga/mindfulness
  • Join a board
  • Develop your emotional intelligence

Career support

As a member at any stage in your career from newly qualified to post-retirement, our career service is here to support you. In full confidence, we'll coach you, help with your CV, give interview preparation tips, set up mentoring, help you find a role, or to find the best staff. Call us anytime you need us on +353 1 637 7331 or email us at careers@charteredaccountants.ie. We want to hear from you.


Courses & publication

Recommended specialist qualifications

Title Date (closing application)
Certificate in UK and Irish GAAP (FRS 100-102) Open - book anytime Read more
Diploma in Corporate Finance 31 Aug 2018 Read more
Diploma in International Financial Reporting Standards (IFRS) 31 Aug 2018 Read more
Certificate in Leadership Essentials 14 Sept 2018 Read more
Diploma in Strategic Finance and Analytics 14 Sept 2018 Read more
Diploma in Taxation 15 Sept 2018 Read more
Certificate in Cyber Security and Data Incident Management 21 Sept 2018 Read more
Advanced Certificate in US GAAP 1 Oct 2018 Read more
Diploma in Risk Management, Internal Audit and Compliance 5 Oct 2018 Read more
Chartered Tax Consultant TBC Read more
Diploma in Forensic Accounting and Investigation TBC Read more

Recommended CPD courses

TitleStart datePriceCPD hours 
CPD Blitz - Red Cow18 Dec 2018 8Read more
Advanced Financial Analysis13 Dec 2018 7Read more
CPD Blitz Belfast13 Dec 2018 7Read more
CPD Blitz Dublin13 Dec 2018 8Read more
Effective Prioritisation and time management11 Dec 2018 7Read more
CPD Blitz Waterford06 Dec 2018 8Read more
Personality Types: Understanding yourself & Others in the workplace06 Dec 2018 7Read more
CPD Blitz Cork05 Dec 2018 8Read more
Developing High Performance Teams05 Dec 2018 4Read more
CPD Blitz Limerick04 Dec 2018 8Read more
Presenting to a Board29 Nov 2018 7Read more
CPD Blitz Galway28 Nov 2018 8Read more
CPD Blitz Sligo27 Nov 2018 8Read more
Practical Influence & Persuasion Skills (What's in it for me)27 Nov 2018 4Read more
Effective Audit Committees22 Nov 2018 3Read more
Mindfulness and resilience FULL BOOKED22 Nov 2018 7Read more
People and performance management FULLY BOOKED22 Nov 2018 7Read more
Influencing and negotiations skills for the workplace20 Nov 2018 7Read more

Recomended CPD online courses

TitleStart datePriceCPD hours 
Board of risk appetite Prerecorded Online Course01 Jan 2017 2Read more
Directors Duties Prerecorded Online Course01 Jan 2017 6Read more
Family Business Management Prerecorded Online Course01 Jan 2017 2Read more
Performance Conversations01 Jan 2017 4Read more

Recommended publications

 TitlePrice 
A Practical Guide for Company Directors€40.00Read more
A Practical Guide to Corporate Governance€35.00Read more
A Practical Guide to Value-added Tax€40.00Read more
A Professional's Guide to Understanding Stress and Depression€5.00Read more
Capital Gains Tax: A Practitioner's Guide (2nd Edition)€80.00Read more
Capital Investment: A Guide to Making Better Decisions€40.00Read more
Charity Accounting and Reporting at a Time of Change€28.00Read more
Client Science: The Five Cs Marketing Plan for Professionals€30.00Read more
Digital Marketing€16.99Read more
Family Business: A Survival Guide€19.99Read more
Leading with Integrity: A Practical Guide to Business Ethics€30.00Read more
Managing Professionals and Other Smart People€34.99Read more
Meaningful Performance Reviews€16.99Read more
Slave to the Clock, Master of Time€19.00Read more
Small and Expanding Businesses: Getting the Tax Right€45.00Read more
Strategic Cost Reduction (2nd Edition)€26.99Read more
The Essential Manager: 30 Core Elements of Leadership€17.99Read more
The Natural Presenter: Turning Conversations into Presentations€18.00Read more
Your Brand: Advance your Career by Building a Personal Brand€17.99Read more

Further resources

Content coming soon!