PC3 This code refers to content for Level 3 Expert (FCA) in professional & commercial skills ? Professional & commercial skills

What do they look like?

Now you can strategically engage external stakeholders to achieve yours and your organisation's goals. Managing your own career and personal wellbeing are vital too as you progress.

Professional skills include commercial awareness, self-management, and a recognition of the culture of the organisation and broader business, economic and political contexts.

Professional Values - What are the landmarks?

  • Have a strong sense of integrity, impartiality, intellectual honesty, objectivity, respect and confidentiality and encourage these values in others and within the profession
  • Demonstrate commitment to quality, continuous improvement and accountability for your decisions and actions
  • Takes ownership of compliance, ethical and other issues in order to protect the organisation's  reputation and professional standards
  • Display a commitment to the public interest and acting for the public good
  • Exercise professional scepticism and judgement

Influencing - What are the landmarks?

  • Handle strategic communication issues effectively in potentially challenging or sensitive situations
  • Purposely plan written and verbal communication to suit the format, audience and context to positively influence
  • Deal with difficult on-the-spot questions from internal and external stakeholders
  • Anticipate reactions of others to keep momentum and support for an initiative
  • Explore creative solutions with others to overcome challenges

Commercial focus - What are the landmarks?

  • Assess group performance against goals and identify areas for improvement and change
  • Align people, processes and structures with strategic direction and the needs of the organisation
  • Translate potential business opportunities into concrete actions that benefit the organisation
  • Build existing and new relationships with internal and external stakeholders

Stakeholder engagement - What are the landmarks?

  • Determine strategic direction and long-term opportunities to best meet evolving stakeholder needs
  • Know when it is appropriate to push others to consider difficult issues and act accordingly to support them
  • Act as a trusted adviser, providing independent opinions and solutions to complex problems

Resilience - What are the landmarks?

  • Can adapt positively to challenging circumstances and bounce back having learned from the situation, to "dust yourself off". Encourage and support others to do likewise
  • Put things in perspective and don't take criticism personally
  • Demonstrate stamina and determination when dealing with obstacles

Team management - What are the landmarks?

  • Manage team assignments within and outside of your own area of responsibility and promotes working across teams
  • Promote group morale and productivity by being clear about expectations
  • See potential conflict and take action at the appropriate level

Negotiating skills - What are the landmarks?

  • Constructively work towards a win-win solution during negotiations
  • Explore creative solutions with others to overcome antagonism and to develop partnerships
  • Demonstrate more than one preferred negotiating style

Organisational knowledge - What are the landmarks?

  • Understand the nature and limits of organisations and uses that knowledge to influence and manage
  • Use knowledge of corporate politics to handle complex situations effectively and with discretion

Developing Talent - What are the landmarks?

  • Delegate authority and responsibility and encourage others to take the lead and to learn new skills
  • Promote sharing expertise and support learning across the organisation

Stress Management - What are the landmarks?

  • Able to recognise the symptoms, triggers and impacts of stress and then implement techniques to deal with this and the demands of your role. Recognise the symptoms in others and encourage and actively support them to take the appropriate actions.

Project Management - What are the landmarks?

  • Initiate and manage finance and cross-functional projects and bring them to a successful conclusion
  • Become a mentor to more junior team members

Resource management - What are the landmarks?

  • Set and refine priorities and reorganise staff teams and workloads to meet internal and external demands

Career Management - What are the landmarks?

  • Invest time in considering and planning for the next stage of your career. Seek guidance if necessary.

Agile thinking - What are the landmarks?

  • Think creatively in response to challenges from internal and external factors

Development activities

How can you get there?

Here are our suggestions for boosting your skills in the three main areas at this stage of your career.
Don't forget, many of these are FREE!

  • Continue to refer to and use the Career Pathway to keep you on track and focussed on your goals
  • Use the Chartered Accountants Ireland career service to access a career coach/mentor
  • Mentor junior staff members
  • Develop and follow a career/personal development plan
  • Review your performance appraisal feedback
  • Keep a reflective learning journal
  • Keep attending relevant CPD Courses
  • Read Chartered Accountants Ireland Publications including Accountancy Ireland
  • Refer to Harvard Business Review/Forbes articles
  • Volunteer for cross-functional projects
  • Volunteer for social committees and events
  • Coach or help out with community or sports teams
  • Watch TedTalks
  • Develop your LinkedIn Profile
  • Join industry/professional groups
  • Speak/present at events
  • Exercise/yoga/mindfulness
  • Join a board
  • Develop your emotional intelligence

Career development support

As a member at any stage in your career from newly qualified to post-retirement, our career service is here to support you. In full confidence, we'll coach you, help with your CV, give interview preparation tips, set up mentoring, help you find a role, or to find the best staff. Call us anytime you need us on +353 1 637 7331 or email us at careers@charteredaccountants.ie. We want to hear from you.

Courses & publication

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Recommended CPD courses

Due to COVID-19, for the safety of our staff, students and members we are temporarily suspending all classroom courses until further notice. Sorry for any inconveniences caused.

Check out our new range of online webinars and virtual classroom courses we've put together just for our users. It's perfect for remote learning!

Recommended CPD courses

TitleStart datePriceCPD hours 
CPD Blitz Conference Cork 202018 Dec 2020 8Read more
CPD Blitz (ROI)15 Dec 2020 8Read more
CPD Blitz (ROI)10 Dec 2020 8Read more
CPD Blitz Conference Waterford 202009 Dec 2020 8Read more
Presenting to a Board02 Dec 2020 7Read more
Finance Leader of Tomorrow Series: 5. Finance, the Engine Room of Performance24 Nov 2020 8Read more
CPD Blitz (ROI)19 Nov 2020 8Read more
Corporate Storytelling for Accountants18 Nov 2020 4Read more
CPD Blitz Conference Galway 202018 Nov 2020 8Read more
Annual Tax Conference17 Nov 2020 3Read more
Adding Value Beyond Reporting17 Nov 2020 8Read more
CPD Blitz Conference Sligo 202017 Nov 2020 8Read more
Finance Business Partnering11 Nov 2020 7Read more
Taking your Practice to the Next Level10 Nov 2020 4Read more
Advanced Financial Analysis10 Nov 2020 8Read more
Advanced Financial Analysis10 Nov 2020 8Read more
Presenting Skills for Business05 Nov 2020 8Read more
Public Sector CPD conference 202005 Nov 2020 4Read more
Resilience to Perform: How to Become Mentally Tough05 Nov 2020 2Read more
Preparing and Auditing Republic of Ireland Financial Statements - Northern Ireland/UK Members’ Guid04 Nov 2020 4Read more
Director's Duties and Corporate Governance30 Oct 2020 7Read more
Accounting, Reporting and Governance for Charities (Northern Ireland)21 Oct 2020 4Read more
Redundancy – Tax and Employment Law Key Issues (ROI)21 Oct 2020 1Read more
Finance Leader of Tomorrow Series: 4. Dynamic Planning, Forecasting and Budgetary20 Oct 2020 8Read more
Turning Busy into Productive20 Oct 2020 4Read more

Recomended CPD online courses

TitleStart datePriceCPD hours 
Tax Measures and Business Supports (ROI) Recording01 Jul 2020 1Read more
Managing Stress and Promoting Self Care during the COVID Pandemic Reording02 Apr 2020 0Read more
Anti-Money Laundering Compliance for your Practice (ROI) Recording01 Jan 2020 3Read more
Audit and the COVID-19 Crisis - The Key Issues Recording01 Jan 2020 2Read more
Blockchain Technology: An Introduction - Recording01 Jan 2020 0Read more
Cash Flow Issues - What Next? (ROI/NI) Recording01 Jan 2020 1Read more
COVID 19 - Guiding your Business through the Pandemic (ROI) - Leinster Society Recording01 Jan 2020 0Read more
DO NOT USE01 Jan 2020 2Read more
DO NOT USE01 Jan 2020 1Read more
Does not work! Glitch Product Wage Subsidy Scheme and DBEI Supports (ROI) Recording01 Jan 2020 1Read more
Ensuring Anti Money Laundering Compliance for your Practice (NI) Recording01 Jan 2020 2Read more
Estate planning, wealth management, financing, and tax conference with STEP Recording01 Jan 2020 3Read more
Examinership - Advising your Client Recording01 Jan 2020 1Read more
Financial Director and Controller Update – Multinationals Recording01 Jan 2020 2Read more
Financial Director and Controller Update – Private Companies (ROI/NI) Recording01 Jan 2020 2Read more
IHT/CGT Back to Basics (NI) Recording01 Jan 2020 2Read more
Restructuring, Debt Warehousing and other relevant Tax Matters Recording01 Jan 2020 1Read more
Team Development: How to Work Better as a Team (Part 1) Recording01 Jan 2020 1Read more
Team Development: How to Work Better as a Team Part 4 Recording01 Jan 2020 1Read more
VAT Update Recording (NI)01 Jan 2020 2Read more

Recommended publications

A Practical Guide for Company Directors€40.00Read more
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A Practical Guide to Value-added Tax€40.00Read more
A Professional's Guide to Understanding Stress and Depression€5.00Read more
Capital Gains Tax: A Practitioner's Guide (2nd Edition)€80.00Read more
Capital Investment: A Guide to Making Better Decisions€40.00Read more
Charity Accounting and Reporting at a Time of Change€28.00Read more
Client Science: The Five Cs Marketing Plan for Professionals€30.00Read more
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Leading with Integrity: A Practical Guide to Business Ethics€30.00Read more
Managing Professionals and Other Smart People€34.99Read more
Meaningful Performance Reviews€16.99Read more
Small and Expanding Businesses: Getting the Tax Right€45.00Read more
Strategic Cost Reduction (2nd Edition)€26.99Read more
The Essential Manager: 30 Core Elements of Leadership€17.99Read more
The Natural Presenter: Turning Conversations into Presentations€18.00Read more
Your Brand: Advance your Career by Building a Personal Brand€17.99Read more

Future of the profession


Title Source
Future-Fit Accountants: Roles for the Next Decade See PDF
A Vision for the CFO & Finance Function See PDF
Evaluating the Finance Function See PDF


Title Source
What’s next for the profession? Foresight initiative makes urgent case for change See page


Title Source

Leadership in a time of crisis series: Fact-based view of why the world is getting better

See page

Professional & commercial news